Claims Processing Tech II - Hybrid

Summit Consulting; Richfield Township (OH); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Wellness plans

Parental leave

Tuition reimbursement

Paid time off and holidays

401(k) with company match

Employee stock purchase plan

Commuter benefits

Job summary

National Interstate Insurance Company is seeking a Claims Operations Associate to join our Richfield, OH team. The role requires processing and organizing claim files for basic claims across lines, with the ability to handle moderately complex claims and address coverage questions.

Ideal candidates bring at least 3 years in claim operations or customer service, strong analytical and communication skills, and knowledge of applicable insurance policies.

Qualifications

• High School Diploma required; Associate degree preferred.
• Minimum 3 years of experience in claim operations or customer service.
• Knowledge of local, state, and federal insurance policies.
• Strong analytical and organizational abilities; good communication skills.

Responsibilities

• Processes and organizes claim file information for basic claims for one or more lines.
• Handles moderately complex claims including questions about coverage or recovery potential.
• Assists in streamlining claims procedures to improve efficiency and reduce costs.
• Performs other duties as assigned.

Skills

Claim operations

Customer service

Data processing systems

Analytical thinking

Communication skills

Education

High School Diploma

Tools

Claim data processing systems

Job description

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/)National Interstate is looking for a Claims Operations Associate to join their team. This individual will a hybrid schedule out of the Richfield, OH office.National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.Essential Job Functions and ResponsibilitiesProcesses and organizes claim file information for basic claims for one or more lines.Handles moderately complex claims including claims with coverage questions or recovery potential.Assists in identifying opportunities to streamline claims procedures, enhance efficiency, and reduce costs.Performs other duties as assigned.Job RequirementsEducation: High School Diploma (Associate degree preferred)Hours: 9-6 M-FExperience: Generally, a minimum of 3 years of experience in claim operations or customer service.Scope of Job/Qualifications: Develops knowledge of local, state, and federal insurance-related policies. Effective analytical and organizational abilities with a focus on prioritization. Working knowledge of claim data processing systems. Excellent interpersonal and communication skills.Company:NIIC National Interstate Insurance CompanyBenefits:We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.*Excludes seasonal employees and interns.