Claims & Process Improvement Analyst

Hawaii Medical Service Association; Honolulu (HI); Hybrid; USD 53,000 - 99,000; Full time

Job summary

Hawaii Medical Service Association in Honolulu seeks an Analyst to produce and analyze claims inventory reports, identify trends, and recommend corrective actions and process improvements. The role focuses on optimizing inventory, improving accuracy, and supporting decision making across the claims workflow.

You will support small system projects by contributing to requirements, developing test scenarios, executing test cases, and assisting with documentation and training.

Qualifications

• Bachelor's degree and one year related work experience; or an equivalent combination of education and related work experience.
• Effective analytical skills
• Effective verbal and written communication skills
• Experience in developing reference and training documentation.
• Basic working knowledge of Microsoft Office applications including Word, PowerPoint, Excel, and Outlook/Email

Responsibilities

• Monitor daily production performance and inventory levels.
• Conduct data and trend analysis to identify areas of improvements.
• Triage daily production issues. Recommend and implement interim workarounds.
• Recommend solutions and/or corrective actions for issues that are brought to the attention of the unit.
• Create and update operational workflows and documentation.
• Process Access Management requests.
• Assist with audits.
• Support production activities as assigned.
• Assist on production changes/fixes and small project implementations: Support testing activities to include writing requirements-based test scenarios and test cases, generate test data, execute test cases and review results for approval to production.
• Assist on medium and large project implementations as assigned: Develop training material and conduct training and presentations.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.

Skills

Analytical skills

Verbal and written communication

Training documentation

MS Office

Education

Bachelor's degree and 1 year related work experience

Tools

Microsoft Word

PowerPoint

Excel

Outlook/Email

Job description

Hawaii Medical Service Association in Honolulu seeks an Analyst to produce and analyze claims inventory reports, identify trends, and recommend corrective actions and process improvements. The role focuses on optimizing inventory, improving accuracy, and supporting decision making across the claims workflow.

You will support small system projects by contributing to requirements, developing test scenarios, executing test cases, and assisting with documentation and training.