Claims Operations & Data Quality Analyst

Socket.dev; Chicago (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Socket.dev is seeking a Claims Operations Lead to oversee delegated claims administration, data governance, and quality assurance for the US region. You will coordinate onboarding of DCA partners, manage first notice of loss, and ensure accuracy across data and procedures.

You will work closely with Finance, Legal, and Data Operations to drive process improvements, audits, and monthly reporting while maintaining regulatory compliance and strong stakeholder relationships.

Qualifications

• Experience in claims operations and governance.
• Strong data governance and QA focus.
• Excellent stakeholder management.

Responsibilities

• Provide delegated claims administration (DCA) oversight for service providers and outsource partners.
• Co-manage first notice of loss handling with claims team and external carriers/TPAs.
• Coordinate data quality across bordereaux and data operations teams; implement controls.
• Maintain and review claims SOPs to ensure processes are optimal and compliant.
• Oversee annual DCA audits and act as liaison for internal/external auditors.
• Manage loss funds setup, replenishments and reconciliations with finance and DCAs.
• Support fiscal controls and reporting to ensure timely, accurate claims processing.
• Lead transformation projects and drive process improvements within Claims Operations.

Skills

Business Intelligence

Communication

Customer Relationship Management

Data Analysis

Escalation Management

Internal Controls

Operational Claims Management

Process Management

Quality Assurance

Regulatory Compliance

Third-Party Management

Tools

Origami Risk

Job description

Socket.dev is seeking a Claims Operations Lead to oversee delegated claims administration, data governance, and quality assurance for the US region. You will coordinate onboarding of DCA partners, manage first notice of loss, and ensure accuracy across data and procedures.

You will work closely with Finance, Legal, and Data Operations to drive process improvements, audits, and monthly reporting while maintaining regulatory compliance and strong stakeholder relationships.