Claims Officer, Cyber Claims

Liberty Mutual Fire Insurance Co.; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Liberty Mutual Fire Insurance Co. seeks a seasoned Cyber Claims Officer to lead complex, high-exposure cyber claims from incident to resolution in a busy national practice.

You will coordinate with breach coaches, forensic investigators, underwriters and counsel to determine coverage, reserves and liability, while shaping cyber claims strategy and mentoring junior staff. This hybrid role requires travel and onsite collaboration.

Qualifications

• 10+ years in claims with at least 5 years in cyber/technical specialty
• Strong knowledge of claims handling concepts, coverage issues, and product lines
• Excellent verbal and written communication; analytical and negotiation skills
• Understanding of insurance regulations across jurisdictions

Responsibilities

• Analyze, investigate, and evaluate losses to determine coverage and disposition
• Document claims in CMS and diary future events
• Establish reserves within authority; review adequacy regularly
• Coordinate with counsel, brokers, and clients; manage litigation process
• Supervise and participate in mediations/arbitrations and settlement discussions
• Support proactive case resolution and claims audit processes
• Engage in incident response coordination with breach coaches and forensic teams

Skills

Cyber claims

Analytical skills

Negotiation

Communication

Regulatory knowledge

Education

Bachelor's degree

Tools

CMS

Job description

In today's rapidly evolving cyber landscape, our insureds face increasingly complex threats from ransomware and business email compromise to large-scale data breaches. Liberty Mutual has an immediate opening for a Claims Officer, NAS Cyber Claims position.

As a Cyber Claim Officer , you will manage high-exposure, often time-sensitive matters, working closely with breach coaches, forensic investigators, underwriters, actuaries and cybersecurity experts. You will play a critical role in helping organizations respond to emergent cyber incidents and privacy, media and technology errors & omissions litigation, ensuring a confident and coordinated response, and shaping best practices in our cyber claims strategy. This is a high-impact opportunity for someone who thrives on novel issues, technical complexity, fast-moving incidents, and collaborative problem-solving.

Responsibilities

• Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition.
• Utilizes CMS to document claims and to diary future events or follow-up.
• Within prescribed settlement authority, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy.
• Makes recommendations to set reserves at appropriate level for claims outside of authority level.
• Prepares comprehensive reports as required. Identifies and communicates specific claim trends and account and/or policy issues to management and underwriting.
• Manages the litigation process through the retention of counsel.
• Adheres to the line of business litigation guidelines to include budget, bill review and payment.
• Pro-actively manages the case resolution process.
• Actively participates in mediations and arbitrations, as well as negotiation discussions within limit of settlement authority.
• Participates in the claims audit process.
• Provides claims marketing services by meeting with brokers, risk managers and reinsurers.
• As required, maintains insurance adjuster licenses.

Additional Cyber‑Specific Responsibilities Added:

• Coordinates incident response activities with breach coaches, forensic firms, crisis‑communications teams, and cybersecurity vendors during active cyber events.
• Evaluates forensic findings (e.g., Digital Forensics and Incident Response (DFIR), Forensic Accounting) and integrates conclusions into coverage and liability decisions.
• Advises insureds on recovery strategies, including business interruption documentation, data restoration processes, and post‑incident cyber‑hygiene improvements.
• Engages in thought leadership such as panel presentations, white papers, conference attendance, etc.

You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Westborough, MA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Chandler, AZ; Las Vegas, NV; Plano, TX; or Suwanee, GA. Please note this policy is subject to change.

Qualifications

• Bachelors' and/or advanced degree
• 10 + years claims experience, with at least 5 years within a technical specialty. Advanced Cyber claims experience preferred.
• Highly advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge
• Functional knowledge of law and insurance regulations in various jurisdictions
• Demonstrated superior verbal and written communications skills
• Highest level of advanced analytical, decision making and negotiation skills

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering