Claims Manager, General Liability Team

Markel; Richmond (VA); On-site; USD 98,000 - 168,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Employee stock purchase plan

PTO, holidays and floating holidays

Parental leave

Job summary

Markel Group is seeking a senior claims leader in Richmond to manage a team of Claims Examiners handling general liability claims. The role reports to the Senior Director and focuses on meeting objectives, guiding staff, and aligning with company goals.

The position requires a strong background in claims handling, licenses, and leadership, with collaboration across Underwriting and Actuarial functions, ensuring Fair Claims Practices and budget oversight.

Qualifications

• Bachelor's degree or equivalent work experience required.
• JD, advanced degree, or focused technical degree a plus.

Responsibilities

• Confirms coverage of claims by reviewing policies and documents submitted in support of claims
• Direct and monitor assignments of new loss activity for claims
• Review and approve reserves and settlements in excess of the authority of the handling examiner
• Make recommendations concerning reserve changes to Senior Director or Senior Management
• Participate in review and discussion of loss activity in the general liability book with stakeholders
• Ensure that team adheres to Fair Claims Practices regulations and internal performance objectives
• Assess and evaluate individual examiners and team performance, provide feedback and develop training needs
• Prepare and distribute reports by collecting and summarizing information
• Assist in preparation of budgets, evaluation of expenses and resource needs
• Foster relationships with internal stakeholders, including Underwriting and Actuarial
• Promote relationships with internal and external customers and partners
• Travel to other claim offices, mediations, trials, and conferences as required

Skills

Communication

Analytical thinking

Time management

Customer service

Teamwork

Microsoft Office

Education

Bachelor's degree or equivalent

JD or advanced degree a plus

Tools

Microsoft Office Suite

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

This position will be responsible for managing a team of Claims Examiners handling a wide variety of general liability claims. This position will report to the Senior Director of General Liability claims and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.

Responsibilities

• Confirms coverage of claims by reviewing policies and documents submitted in support of claims
• Direct and monitor assignments of new loss activity for claims
• Review and approve correspondence and reports including coverage position letters and Large Loss Reports
• Review and approve reserves and settlements in excess of the authority of the handling examiner
• Make recommendations concerning reserve changes to Senior Director or Senior Management
• Participate in review and discussion of loss activity in the general liability book with interested stakeholders (Underwriting, Actuarial, Executive Management)
• Ensure that team adheres to Fair Claims Practices regulations and internal performance objectives
• Assess and evaluate individual examiners and team performance, provide feedback and develop training needs
• Prepare and distribute reports by collecting and summarizing information
• Assist in preparation of budgets, evaluation of expenses and assess resource needs
• Foster and encourage strong relationships with internal stakeholders, including Underwriting and Actuarial
• Promote and enhance strong relationships with internal and external customers and partners
• Participate in special projects as requested
• Travel to other claim offices, mediations, trials, and conferences as required

Education

• Bachelor’s degree or equivalent work experience
• JD, advanced degree, or focused technical degree a plus

Certification

• Must have or be eligible to receive claims adjuster license

Work Experience

• Minimum of 10 years of claims handling and claims management experience or equivalent combination of education and experience

Skill Sets

• Excellent written and oral communication skills
• Strong analytical and problem-solving skills
• Strong organization and time management skills
• Ability to deliver outstanding customer service
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
• Ability to work in a team environment
• Strong desire for continuous improvement

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information~

The salary range for this position is $97,520 - $167,640. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.

Who we are~

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you~

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full‑time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&DD insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non‑work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.