Claims Manager, Casualty

TMG Insurance Services, LLC; Iowa (LA); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

401(k) match

Life and disability insurance

Medical, dental, vision plans

Wellness incentives

Hybrid/remote options

Educational assistance

Job summary

The Mutual Group seeks a seasoned Claims Manager to lead a commercial claims team, guiding litigated and complex matters, and strengthening reserve judgments. You will align with actuarial, underwriting, and legal functions to improve outcomes while maintaining regulatory compliance.

The role emphasizes performance management, coaching, and strategic risk control in a fast-paced environment, offering hybrid work options and a competitive salary.

Qualifications

• 3+ years of leadership experience in a commercial lines claims environment.
• Demonstrated experience managing litigated commercial liability claims and defense counsel.
• Strong technical knowledge of reserving practices, coverage analysis, litigation management, and regulatory requirements.
• Proven ability to coach and develop claims professionals on both technical and leadership skills.
• Excellent verbal, written, and negotiation skills.

Responsibilities

• Lead & develop a high-performing team across commercial lines including general liability, construction defect, E&O, and EPLI claims.
• Oversee litigated and pre-litigation claims; select and manage defense counsel; monitor budgets and billing.
• Provide reserving oversight; ensure reserves are accurate, timely, and defendable; partner with actuarial/finance.
• Ensure quality, compliance & efficiency in claim handling, litigation, and reserving practices.
• Build strong internal/external partnerships with underwriting, actuarial, legal, and agency partners; report performance and trends.

Skills

Leadership experience

Litigation management

Reserving practices

Regulatory knowledge

Negotiation skills

Education

CPCU or AIC designation

Job description

Department: Claims Job Description

We are seeking an experienced Claims Manager to lead a team of commercial insurance claim adjusters and drive high-quality, compliant, and efficient claim handling across all lines of business, including commercial liability, construction defect, and management liability (E&O, EPLI) claims. This role is ideal for a people-focused, results-driven leader who thrives in a fast-paced environment and brings strong technical expertise in litigation and reserving strategy. As a Claims Manager, you will oversee complex claim investigations, evaluations, damage assessments, litigation strategy, and reserve adequacy. You will serve as a technical resource for the team, ensuring reserves are timely, accurate, and defensible, while aligning with company philosophy and actuarial expectations. You will also play a key role in mitigating risk, controlling loss costs, and strengthening relationships with underwriting, actuarial, legal, sales leadership, and agency partners.

What You’ll Do

Lead & Develop a High-Performing Team: Supervise, mentor, and support commercial lines claim adjusters handling general liability, construction defect, E&O, and EPLI claims. Provide technical leadership on complex coverage, liability, damages, litigation, and reserving issues. Conduct hiring, coaching, performance evaluations, and ongoing employee development, including litigation management and reserving best practices.Litigation Management & Risk Control: Oversee litigated and pre-litigation claims, including high-exposure and complex matters. Select, retain, and manage defense counsel; evaluate counsel performance, budgets, and billing. Establish litigation strategy, approve case plans, and monitor progress to ensure alignment with resolution and cost containment goals. Review pleadings, motions, discovery, expert reports, and evaluations. Evaluate settlement opportunities, attend mediations and settlement conferences, and provide settlement authority recommendations.Reservng Strategy & Technical Oversight: Serve as a technical manager for reserving, ensuring reserves are accurate, timely, and consistent with company philosophy and regulatory standards. Review and approve reserves on complex, litigated, and high-exposure claims. Guide adjusters on reserve rationale, documentation, and change management throughout the life of the claim. Partner with actuarial and finance teams on reserve adequacy reviews, trend analysis, and large loss discussions. Identify reserve trends, emerging exposures, and severity drivers, and recommend corrective actions. Support internal and external audits by ensuring reserving decisions are well-documented and defensible.Ensure Quality, Compliance & Efficiency: Monitor performance metrics including severity, reserve accuracy, litigation ratios, cycle time, and closure rates. Ensure claim handling, litigation, and reserving practices comply with state regulations, policy language, and company standards. Identify and implement process improvements to enhance efficiency, consistency, and customer experience.Build Strong Internal & External Partnerships: Collaborate closely with underwriting, actuarial, legal, sales leadership, and agency partners to support business objectives. Communicate effectively with insureds, brokers, defense counsel, mediators, and vendors. Represent the Claims Department with professionalism, integrity, and transparency.Reporting & Operational Oversight: Prepare and submit monthly reports summarizing team performance, litigation activity, reserve changes, and financial impact. Analyze loss and reserve trends within commercial liability, construction defect, and management liability lines. Provide strategic, data-driven recommendations to leadership to reduce volatility and improve claim outcomes.

What We’re Looking For

• 3+ years of leadership experience in a commercial lines claims environment.
• Demonstrated experience managing litigated commercial liability claims and defense counsel.
• Strong technical knowledge of reserving practices, coverage analysis, litigation management, and regulatory requirements.
• Proven ability to coach and develop claims professionals on both technical and leadership skills.
• Excellent verbal, written, and negotiation skills.
• Ability to work regularly at a computer and use standard office equipment as part of daily responsibilities.

• Direct experience managing construction defect, E&O, and/or EPLI claims and litigation.
• Industry designations such as CPCU, AIC, or similar certifications.
• Experience partnering with actuarial teams on reserve reviews, large loss analysis, and trend reporting.
• Proven ability to build strong relationships with internal teams and external legal and business partners.

Work Arrangement

Employees who live within 30 miles of the TMG home office are expected to follow a hybrid or in-office schedule. The initial training period may require additional in‑office days.

Pay Range

Pay Range: Anticipated Hiring Range: $110,000 - $140,000 annual base salary depending on experience, qualifications, and geographic location

Benefits

• Competitive base salary plus incentive plans for eligible team members
• 401(K) retirement plan that includes a company match of up to 6% of your eligible salary
• Free basic life and AD&D, long-term disability and short-term disability insurance
• Medical, dental and vision plans to meet your unique healthcare needs
• Wellness incentives
• Generous time off program that includes personal, holiday and volunteer paid time off
• Flexible work schedules and hybrid/remote options for eligible positions
• Educational assistance

Equal Opportunity Employer

The Mutual Group is an Equal Opportunity Employer. It is our policy to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Know Your Rights: Workplace Discrimination is Illegal Your Rights Under USERRA Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact [e-mail].

Employment Verification The Mutual Group participates in the E-Verify program and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You are protected from employment discrimination based on your citizenship status and national origin.

E-Verify Program Overview E-Verify Participation Poster All offers of employment are contingent upon the successful completion of a background check.

#TMG The Mutual Group is an Equal Opportunity Employer. It is our policy to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Know Your Rights: Workplace Discrimination is Illegal Your Rights Under USERRA Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact [e-mail].

The Mutual Group participates in the E-Verify program and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You are protected from employment discrimination based on your citizenship status and national origin.

All offers of employment are contingent upon the successful completion of a background check.