Claims Manager

West Bend Insurance Co.; West Bend (WI); Hybrid; USD 109,000 - 137,000; Full time

Benefits offered by this job

Medical & Prescription Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Short and Long Term Disability

Flexible Spending Accounts

Life and Accidental Death & Disability

Accident and Critical IllnessInsurance

Employee Assistance Program

401(k) Plan with Company Match

Pet Insurance

Paid Time Off. Standard first year PTO

Job summary

West Bend Insurance Co. is seeking a leader to oversee a team of claims representatives handling moderate to complex casualty claims for personal and commercial accounts.

The role emphasizes guidance, training, and delivering high-quality resolutions across auto and liability exposures. The position supports hybrid work from Wisconsin locations (West Bend, Madison, Appleton) and involves team development, performance reviews, and strategic projects.

Qualifications

• 3+ years of experience in claims management, with a focus on casualty claims.
• 10+ years of claims handling experience
• Ability to lead, mentor, and develop personnel
• Interpersonal skills
• Excellent communication, negotiation, and problem-solving skills.
• Strong analytical skills and attention to detail.
• Proficient in Word and Excel

Responsibilities

• Oversee a team of claims representatives responsible for managing moderate to complex casualty claims for our personal and commercial accounts.
• Duties include triaging, assigning, and supervising the investigation and resolution of all claims within the team’s identified territory.
• Assist with overflow volume as needed. Provide guidance, authority, and support to ensure high-quality claim resolutions.
• In charge of recruiting, training, developing, and evaluating personnel, including conducting performance reviews, salary adjustments, and promoting team members.
• Additionally, manage special projects as assigned.

Skills

Casualty claims

People leadership

Interpersonal skills

Communication

Negotiation

Problem solving

Analytical skills

Word & Excel

Education

Bachelor’s degree in Business, Insurance, Risk Management or related field

Professional certifications

Continuing insurance education

Tools

Word

Excel

Job description

Company Overview

Recognized as aMilwaukee Journal SentinelTop Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

Oversee a team of claims representatives responsible for managing moderate to complex casualty claims for our personal and commercial accounts.

Work Location

This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position can be based in West Bend, Madison or Appleton.

Responsibilities & Qualifications

Summary of Responsibilities

Oversee a team of claims representatives responsible for managing moderate to complex casualty claims for our personal and commercial accounts. The majority of the claims are non-litigated auto and general liability bodily injuries, along with some general liability property damage exposures.

Duties include triaging, assigning, and supervising the investigation and resolution of all claims within the team’s identified territory. Assist with overflow volume as needed. Provide guidance, authority, and support to ensure high-quality claim resolutions. In charge of recruiting, training, developing, and evaluating personnel, including conducting performance reviews, salary adjustments, and promoting team members. Additionally, manage special projects as assigned.

Preferred Experience and Skills

• 3+ years of experience in claims management, with a focus on casualty claims.
• 10+ years of claims handling experience
• Ability to lead, mentor, and develop personnel
• Interpersonal skills
• Excellent communication, negotiation, and problem-solving skills.
• Strong analytical skills and attention to detail.
• Proficient in Word and Excel

Preferred Education and Training

• Bachelor’s degree in Business, Insurance, Risk Management or related field
• Professional certifications
• Continuing insurance education

#LI-BW1

Salary Statement

The salary range for this position is $109,432-$136,790.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance

• Health Savings Account

• Dental Insurance

• Vision Insurance

• Short and Long Term Disability

• Flexible Spending Accounts

• Life and Accidental Death & Disability

• Accident and Critical Illness Insurance

• Employee Assistance Program

• 401(k) Plan with Company Match

• Pet Insurance

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates

• Bonus eligible based on performance

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.