Claims Manager

West Bend Insurance Company; West Bend (WI); Hybrid; USD 109,000 - 137,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan with Company Match

Paid Time Off

Bonus eligible

Job summary

West Bend Insurance Company is seeking a senior leader to oversee a team of claims representatives responsible for moderate to complex casualty claims for personal and commercial accounts. The role emphasizes triage, supervision of investigations, and delivering high-quality resolutions.

The position offers a hybrid work schedule with collaboration days, and candidates should have a strong background in casualty claims along with leadership experience.

Qualifications

• 3+ years of experience in claims management focusing on casualty.
• 10+ years of claims handling experience.
• Strong leadership and mentoring abilities.

Responsibilities

• Oversee a team of claims representatives handling moderate to complex casualty claims.
• Triaging, assigning, and supervising investigations and resolutions.
• Recruit, train, develop, and evaluate personnel including performance reviews.
• Manage special projects as assigned.

Skills

Claims management

Casualty claims

Leadership

Interpersonal skills

Communication & negotiation

Analytical skills

MS Word & Excel

Education

Bachelor's degree

Professional certifications

Continuing education

Tools

MS Word

MS Excel

Job description

Company Overview

Recognized as aMilwaukee Journal SentinelTop Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

Oversee a team of claims representatives responsible for managing moderate to complex casualty claims for our personal and commercial accounts.

Work Location

This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position can be based in West Bend, Madison or Appleton.

Responsibilities & Qualifications

Summary of Responsibilities

Oversee a team of claims representatives responsible for managing moderate to complex casualty claims for our personal and commercial accounts. The majority of the claims are non-litigated auto and general liability bodily injuries, along with some general liability property damage exposures.

Duties include triaging, assigning, and supervising the investigation and resolution of all claims within the team’s identified territory. Assist with overflow volume as needed. Provide guidance, authority, and support to ensure high-quality claim resolutions. In charge of recruiting, training, developing, and evaluating personnel, including conducting performance reviews, salary adjustments, and promoting team members. Additionally, manage special projects as assigned.

Preferred Experience and Skills

• 3+ years of experience in claims management, with a focus on casualty claims.
• 10+ years of claims handling experience
• Ability to lead, mentor, and develop personnel
• Interpersonal skills
• Excellent communication, negotiation, and problem-solving skills.
• Strong analytical skills and attention to detail.
• Proficient in Word and Excel

Preferred Education and Training

• Bachelor’s degree in Business, Insurance, Risk Management or related field
• Professional certifications
• Continuing insurance education

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Salary Statement

The salary range for this position is $109,432-$136,790.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance

• Health Savings Account

• Dental Insurance

• Vision Insurance

• Short and Long Term Disability

• Flexible Spending Accounts

• Life and Accidental Death & Disability

• Accident and Critical Illness Insurance

• Employee Assistance Program

• 401(k) Plan with Company Match

• Pet Insurance

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates

• Bonus eligible based on performance

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.