Claims Manager

Moss & Associates LLC; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Moss & Associates LLC is seeking a Claims Manager to oversee property and liability claims across the firm’s diverse construction portfolio. The role collaborates with internal departments, adjusters, and counsel to manage risk, develop programs, and train staff.

Based in Fort Lauderdale, FL, this exempt, salaried position requires leadership, strong policy knowledge, and experience managing complex claims in the construction sector.

Qualifications

• Bachelor’s Degree required.
• 5–10 years of Property and Casualty claims experience.
• Construction defect experience required.
• Strong working knowledge of policy language and coverage (multiple lines of coverage a plus).
• Strong organizational skills and management experience.
• Ability to work independently and handle multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Familiarity with RMIS systems and various computer applications.

Responsibilities

• Oversee and manage all property and liability claims for the company’s lines of coverage.
• Manage and guide the Risk Management Claims team and provide leadership.
• Review incident reports and determine action plans.
• Initiate preliminary investigations with project teams on reported losses.
• Coordinate with brokers/adjusters and report status to leadership.
• Distribute all claims information to responsible parties with cadence.
• Clarify coverage disputes with insurers and defense counsel as needed.
• Travel for claims meetings, investigations, mediations, and client meetings.
• Pursue subrogation on paid losses and tender losses to insurers when possible.
• Provide regular claims reporting to management and internal groups.

Skills

Strong organizational skills

Excellent verbal communication

Excellent written communication

MS Office proficiency

RMIS familiarity

Education

Bachelor’s Degree

Tools

RMIS systems

Claims management software

MS Office

Job description

COMPANY OVERVIEW

Moss is a national privately held construction firm providing innovative solutions resulting in award-winning projects. With regional offices across the United States, Moss focuses on construction management, solar EPC, design-build, and public-private partnerships. The company’s diverse portfolio encompasses a wide range of sectors, including luxury high-rise residential, landmark mixed-use developments, hospitality, K-12 and higher education, justice, solar energy and battery storage, and sports. Moss is ranked by Engineering News-Record as one of the nation’s top 65 general contractors, and the 3rd ranked solar EPC nationwide. Moss prides itself on a strong entrepreneurial culture that honors safety, quality, client engagement and employee development. Its employees consistently rank Moss as one of the best places to work.

POSITION SCOPE AND ORGANIZATIONAL IMPACT

Moss' Claims Manager directs and oversees the operations of insurance claims to meet operation, financial, and service requirements. This position will work directly with internal departments, adjusters, and internal and external counsel to assist with all claims, including worker’s compensation, general liability, and property claims. This position will assist with various Risk Management needs, such as claims program development and training.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Oversee and manage all property and liability claims for the company’s lines of coverage, including general liability, excess liability, contractor’s equipment, pollution, professional, property, employment practices, directors and officers, crime, automobile, builders’ risk, and each of these coverages as may be in any wrap-up program
• Manage and guide the Risk Management Claims team– Claims for handling certain types of liability claims and provide leadership and development support for the person in that role
• Review incident reports and determines action plan, engaging others as needed
• Initiate preliminary investigations with project teams on all reported losses and personally inspect losses as needed
• Manage and coordinate any insurance brokers’ or insurance adjuster claims services and report status to the department head and others as needed
• Manage, coordinate, and distribute all claims information, documentation, and communication to all responsible parties regularly and with a consistent cadence
• Immediately attempt to clarify any potential or actual coverage disputes with direct contact with the insurer, broker, and coverage/defense counsel intervention
• Travel as needed for claims meetings/investigations, mediations, claim reviews with division personnel and claim meetings with clients
• Ensure losses are tendered to insurers and third parties whenever possible, including active management and pursuit of subrogation on paid losses
• Monthly/quarterly reporting of claims to management and other internal groups as directed
• Review and follow up on all claims files and ensure current and accurate claim information is entered into the internal database/RMIS
• Update management and division personnel on new and pertinent legislation or case law
• Recommend and draft internal claim procedure changes and provide regular claims management training to division and department teams
• Serve as a technical resource (both internal and external) with respect any claim activities for clients
• Develop Special Account Instructions to be used in the handling of claims with carrier/TPA partners
• Provide Emergency Claims Response on an as-needed basis
• Develop and maintain strong working relationships with carriers, claims adjusters and attorneys
• Participate as requested in developing and executing claims goals and initiatives
• Perform other duties as assigned

EDUCATION AND WORK EXPERIENCE

• Bachelor’s Degree
• 5 – 10 years of Property and Casualty claims experience
• Construction defect experience required
• Strong working knowledge of policy language and coverage (multiple lines of coverage a plus)
• Strong organizational skills
• Management experience
• Ability to work independently and handle multiple tasks simultaneously
• Excellent verbal and written communication skills
• Strong working knowledge of various computer systems including MS Office and its various applications as well as familiarity with various claims and RMIS systems

JOB TITLE: CLAIMS MANAGER

JOB LOCATION: FORT LAUDERDALE, FL

CLASSIFICATION: FULL TIME – EXEMPT – SALARIED

REPORTS TO: SENIOR DIRECTOR, CLAIMS

Moss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Moss brings an honest, positive, and intelligent approach to our business that’s not readily found in the construction industry.

This has created recognizable, sustainable, innovative, award-winning buildings and helped our company become one of the most respected and sought-after companies in the U.S.

The Moss team of experts spans the country with offices in Hawai’i, California, Texas, and Florida.

Customer satisfaction is our passion. We are focused on exceeding expectations with intelligent solutions and genuine relationships.

We’ve combined our deep expertise with a renowned level of integrity and transparency—serving as the foundation for all we do.