Claims Manager

Lockton; Kansas; Hybrid; USD 60,000 - 90,000; Full time

Job description

Claims Manager – (2601VZ)

Referral Bonus

: 2,000.000000

Description

1. Claim Adjudication and Compliance

• Manage claims specialists, ensuring proper evaluation of claims by guidelines.
• Prepare correspondence to customer; claim approved or denied.
• Work closely with clients through the claims process, providing assistance with coverage, investigation, loss valuation, settlement, and communication with carriers and TPA's.
• Prepare narrative for Program Executives, Underwriters, and other parties, as necessary, describing status of all our selected claims, routinely and upon request.
• Route large loss notices and underwriting alerts to Underwriters and Program Executives
• Coordinate requests for policy information from claims TPA and carriers.
• Coordinate and manage external carrier insurance company audits.

2. Loss Control

• Prepare quarterly premium and loss reports for specified programs, which may include getting loss reports out of carriers' system and reviewing notes in carrier system.
• Review, analyze and make recommendations on the overall claim trends for the book of business.
• Prepare quarterly Stewardship report for specified programs.
• Field loss control questions from clients or internally, work with carrier and client to establish annual loss control goals.
• Partner with carriers to effectively manage on-line training courses and other safety material (on the website, in handouts, templates, checklists, etc.)
• Review of new loss notices and carrier coverage position letters prior to issuance, provide insurance coverage verification, consult with client on large/severe losses and adjusters on large reserves/settlements or lawsuits.
• Coordinate quarterly claim reviews with client and insurance company.
• Speak at client seminars and develop webinars regarding claims handling, claim trends and discuss ways to reduce or mitigate claims.
• Coordinate with carrier regarding the clients who should receive on site loss control visits and then review all safety reports from those visits and ensure compliance with any recommendations

Qualifications

• Bachelor's degree in insurance, business, finance, accounting, economics or related program or equivalent education and/or experience.
• Strong understanding of commercial property/casualty claims handling
• Ability to compile, analyze and interpret file information.
• Ability to professionally interact with businesspersons of all levels and succinctly communicate information and strategies.
• Proficient in Microsoft Office software.
• Excellent verbal, written and interpersonal skills.
• Customer Service Focused
• Loss Control or Risk Analysis Experience preferred.
• Ability to work independently and with minimal instruction and little direct oversight.
• Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives.
• Organizational and time management skills to prioritize heavy workload to meet time sensitive deadlines.
• Project management ability, analytical mindset, solution oriented, self-motivated, and likes to take initiative to find new and better ways of doing things.
• Some travel required
• This role is predominately based in our Overland Park office but is eligible for the company's hybrid remote program.

Primary Location

: KS-Overland Park - Affinity

Schedule

: Full-time

Hiring Manager

: Kristen Patti

Organization

: Lockton Affinity

Anticipated Closing Date

:Ongoing|Ongoing