Claims Management Consultant (Operations & Policy Analyst 3)

State of Oregon; Salem (OR); Hybrid; USD 76,000 - 112,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Generous Paid Time Off

Retirement Benefits

Wellness Resources

Career Development

Commuting assistance

Job summary

The Oregon Department of Administrative Services is seeking a Claims Management Consultant to join the Risk Management team in Salem. You will lead efforts to reduce state liability, resolve tort claims, and advise management on risk and resilience across agencies.

Key responsibilities include advising on claims, analyzing cases for coverage and exposure, negotiating settlements, and collaborating with legal counsel and insurers. This is a primarily hybrid role based in Salem.

Qualifications

• Bachelor's degree in a relevant field and 4 years of professional experience in claims management.
• Alternatively, 7 years of professional-level claims management experience handling litigated files.
• Public sector experience preferred.

Responsibilities

• Advise and consult on claims, loss control, and risk mitigation strategies.
• Analyze sensitive tort claims to determine coverage, liability, and financial exposure.
• Investigate complex claims involving bodily injury, personal injury, and property damage.
• Negotiate settlements with claimants, attorneys, and third parties.
• Collaborate with legal counsel and insurers on litigation strategy and recovery.
• Support strategic initiatives, process improvements, and risk management programs across state government.

Skills

Claims management

Tort law

Risk principles

Analytical skills

Investigation

Negotiation

Communication

Teamwork

Data analysis

Report writing

Education

Bachelor's degree

Job description

Department of Administrative Services

Salary Range: $6,834 - $10,076

Position Type: Employee

Position Title: Claims Management Consultant (Operations & Policy Analyst 3)

Claims Management Consultant

Operations & Policy Analyst 3

Oregon Department of Administrative Services

The Department of Administrative Services (DAS) is the central administrative agency for the State of Oregon, working to help state agencies operate efficiently and effectively. Within DAS, the Risk Management team plays a vital role in protecting the people, property, and programs of state government. We manage the complex business of government with strategy, foresight, and expertise.

We’re looking for a Claims Management Consultant to join our team. In this role, you’ll lead efforts to reduce state exposure to liability, resolve tort claims, and advise management on risk.

What You’ll Do:

• Advise and consult on claims, loss control, and risk mitigation strategies.
• Analyze sensitive tort claims and lawsuits to determine coverage, liability, and financial exposure.
• Investigate complex claims involving bodily injury, personal injury, and property damage.
• Negotiate settlements with claimants, attorneys, and third parties.
• Collaborate with legal counsel and insurers on litigation strategy and recovery.
• Support strategic initiatives, process improvements, and risk management programs across state government.

View the entire job description.

What We Are Looking For

Minimum Qualifications:

A Bachelor's degree demonstrating the capacity for the required knowledge and skills; AND Four years of professional-level experience in claims management, including the handling of litigated files.

OR

Any combination of education and experience equivalent to seven years of professional-level experience in claims management and the handling of litigated files.

Preference may be given to candidates with this experience in the public sector.

Desired Attributes:

• Experience in claims management, tort law, and risk/insurance principles
• Strong analytical skills and sound judgment in high-stakes situations
• Effective investigation, negotiation, and conflict resolution abilities
• Clear, diplomatic communication, collaboration and consulting skills
• Skilled in data analysis, report writing, and decision making
• Able to work independently and as part of a team

Why DAS?

At DAS, innovation and service excellence start with our people. We support one another as professionals and as individuals, fostering a culture of learning, trust, and collaboration. We believe diversity fuels creativity and better decision-making—and we deeply value the unique strengths and perspectives every team member contributes.

Our amazing benefits include:

• Comprehensive Health Coverage: Low-cost medical, vision, and dental plans for you and your family. Additional benefits include life insurance, short- and long-term disability, deferred compensation savings plans, and flexible spending accounts for health and childcare.
• Generous Paid Time Off: 11 holidays, 3 personal business days, monthly sick leave and vacation leave that increases with years of service.
• Retirement Benefits: Membership in Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
• Wellness Resources: Support for work-life balance, health, and overall well-being.
• Career Development: Opportunities for professional growth and advancement.
• Commuting: Access to Get There - Oregon’s carpool matching tool and trip planner.
• Student Loan Forgiveness: Potential eligibility for the Public Service Loan Forgiveness (PSLF) program.
• Live, work, and play in Salem, Oregon.
• This position is eligible for a primarily hybrid work opportunity. The terms of hybrid work and the work schedule will be discussed and agreed upon with the successful candidate and hiring manager.

Additional Details

• This recruitment is for one permanent, full-time Operations & Policy Analyst 3 position in management service and may be used to fill future vacancies.
• *The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%.
• Finalists will be subject to a computerized criminal history check including fingerprints. Adverse background data may be grounds for immediate disqualification.
• We do not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States.
• Veterans’ and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job

Oregon Job Opportunities Webpage | Classification and Compensation | Pay Equity

The Department of Administrative Services is an Equal Opportunity, Affid ...ated Employer Committed to Workforce Diversity. At the Department of Administrative Services, we embody the value of hiring a workforce representative of the communities we serve, understanding that a diverse workforce revitalizes our state. We value diversity and foster a positive and welcoming environment where all employees can thrive.