Claims Litigation Manager – Auto

Jobtailor

San Antonio, Northern (TX, KY)

Hybrid

USD 90,000 - 130,000

Full time

14 days+

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Job summary

USAA seeks a seasoned litigation professional in San Antonio to manage auto/property litigation, develop defense or settlement strategies, and coordinate with defense counsel to drive resolutions. The role emphasizes client service, empathy, and cross-functional collaboration across members and management.

The ideal candidate brings 5+ years in casualty liability claims, MC/BI experience, and strong knowledge of P&C policies and state regulations.

Qualifications

Bachelor's degree or 4 years related experience.
4 years handling liability and first-party claims or progressive experience in litigation.
2 years customer contact experience.
Claims adjusters license in assigned state or ability to obtain within 3 months.
Demonstrated negotiation and customer service skills.
Excellent communication with partners, members, outside counsel and management.
Knowledge of P&C policies and state laws.
Regulatory compliance related to claims and litigation.
Experience handling large losses auto, property or commercial.
5+ years' casualty liability claims experience including bodily injury and UM/UIM BI.
2+ years direct handling of Auto BI and UM/UIM Litigation to resolution.
Familiarity with injury claims litigation processes.
Experience in CA, WA, NV, AZ injury claims.
Continuing Education with insurance designations (SCLA, CPCU, AIC).
USAA does not provide visa sponsorship.

Responsibilities

Manage moderately complex litigation arising out of auto or property contracts in compliance with state laws and regulations.
Create defense or settlement strategies.
Evaluate, negotiate, and collaborate with defense counsel to secure appropriate resolutions.
Deliver concierge-level member service through proactive communications and empathy.
Manage litigation involving serious injury or property damage and liability issues.
Act as liaison with members, counsel, and management.
Document litigation strategy, budgets, investigations, evaluations, negotiations, settlements, and trial decisions.
Represent USAA at mediations, case conferences, and trials.
Review, audit, and approve legal fees and expenses.
Partner with law firm vendors to facilitate timely resolution and hold them accountable.
Identify opportunities to improve practices and processes.
Advise membership, attorneys, and management on moderately complex litigation.
Ensure high levels of service from employees and vendors.
Identify, measure, monitor, and control risks per policies.

Skills

Litigation Management

Negotiation Skills

Customer Service

Effective Communication

Empathy

Collaboration

Problem Solving

Team Support

Regulatory Compliance

Risk Management

Case Evaluation

Settlement Negotiation

Trial Representation

Education

Bachelor's degree or 4 years related experience

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

Manage moderately complex litigation arising out of auto or property contracts in compliance with state laws and regulations
Create defense or settlement strategies
Evaluate, negotiate, and collaborate with defense counsel to secure appropriate resolutions
Deliver concierge-level member service through appropriate expectations, proactive communications, advice, and empathy
Manage litigation involving serious injury or property damage, questionable damages, liability, or coverage issues
Act as liaison with members, internal counsel, external counsel, and management
Document litigation strategy, budgets, investigations, evaluations, negotiations, settlements, and trial decisions
Represent USAA at mediations, case conferences, and/or trials
Review, audit, and approve legal fees and expenses
Partner with or direct law firm vendors to facilitate timely lawsuit resolution
Hold law firm vendors accountable for Defense Counsel Litigation Handling Requirements
Resolve routine and intermediate issues in legal case management
Identify opportunities to improve practices and processes
Advise membership, attorneys, and management on moderately complex litigation
Ensure high levels of service from employees and law firm vendors
Act as an informal resource for team members
Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Requirements

Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
4 years work experience handling liability and first party claims or progressive experience in litigation
2 years customer contact experience
Claims adjusters license in assigned state or ability to obtain license within 3 months
Demonstrated negotiation and customer service skills
Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management
Knowledge of P&C policies state laws
Knowledge of regulatory compliance related to claims and claims litigation
Experience handling large losses auto, property or commercial
Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint
5+ years' experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims
2+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution
Familiarity with injury claims litigation processes
Experience working injury claims in California, Washington, Nevada and Arizona
Continuing Education to include any relevant insurance designations (SCLA, CPCU, AIC, etc.)
USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future

Core Competencies

Demonstrates expertise in managing complex litigation related to auto and property contracts, with a strong focus on compliance, negotiation, and customer service. Proficient in evaluating claims, collaborating with legal counsel, and ensuring high levels of service while adhering to regulatory standards.

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