Claims Intake Support Representative

001 Brown & Brown, Inc; Peoria Heights (IL); Hybrid; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health Benefits

401k

ESPP

Tuition Reimbursement

Paid Time Off

Job summary

One80 Intermediaries in Peoria Heights, IL, is seeking a Claims Intake Support Representative for a hybrid onsite role. You will be the first point of contact for customers starting insurance claims and manage inquiries and submissions with accuracy.

You will review documents, enter benefits into CRM, and ensure compliance with company policies. Build relationships with carriers and clients while delivering a high-quality customer experience.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills; attention to detail; ability to multitask in a fast-paced environment.
• Proficiency in claims management systems and office software; knowledge of life and health insurance policies.

Responsibilities

• Respond promptly to customer inquiries and guide applicants through the claims filing process.
• Serve as the primary contact to ensure a seamless experience until the claim is submitted to the carrier.
• Receive, review, and process insurance claim documents for carriers, ensuring accuracy and compliance.
• Enter benefits into CRM for certain carriers with meticulous attention to detail.
• Document all claim-related activities and interactions, maintaining records per policy.
• Engage with carriers, internal executives, and customers with professionalism and clarity.
• Maintain collaborative, solution-focused approach to facilitate efficient claims processing.

Skills

Communication skills

Attention to detail

Multitasking

Claims systems

Office software

Interpersonal skills

Education

High school diploma

Associate degree (preferred)

Tools

CRM systems

Microsoft Office

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking a Claims Intake Support Representative to join our growing team in Peoria Heights, IL!

The Claims Intake Support Representative is the first point of contact for customers initiating insurance claims. This role is responsible for managing customer inquiries and claim submissions, ensuring accuracy and efficiency in the intake process. This crucial step sets the foundation for the claims management journey and plays a key role in shaping overall customer experience. This is a Hybrid position, requiring ability to be onsite in the Peoria Heights, IL office.

How You Will Contribute:

• Respond promptly to customer inquiries, address concerns with professionalism, and provide clear guidance throughout the claims filing process.
• Act as the primary point of contact, ensuring a seamless customer experience until the claim is successfully submitted to the carrier for processing.
• Receive, review, and process insurance claim documents for carriers, ensuring accuracy and compliance with company policies and procedures.
• For certain carriers, this role involves directly entering benefits into their CRM system, requiring meticulous attention to detail and a high level of accuracy.
• Serve as the subject matter expert beyond the initial frontline Customer Service role, providing in-depth interpretation of customer policies and coverage.
• Accurately assess claim eligibility and determine applicable coverage, ensuring clarity and compliance with company guidelines.
• Ensure precise and up-to-date records of all claims, communications, and resolutions, maintaining compliance with company policies and industry regulations.
• Accurately document all claim-related activities and interactions, adhering to company procedures to support transparency, efficiency, and seamless claims processing.
• Demonstrate professionalism and clarity in all interactions, effectively engaging with carriers, internal Client Executives, and external customers.
• Foster strong relationships through active listening, precise communication, and a service-oriented approach.
• Adapt communication style to suit diverse audiences, ensuring transparency and understanding in all claim-related discussions.
• Maintain a collaborative and solution-focused mindset to facilitate seamless coordination and efficient claims processing.

Skills & Experience to be Successful:

• High school diploma or equivalent required.
• Strong communication and interpersonal skills; excellent attention to detail and data accuracy; ability to multitask in a fast-paced environment; proficiency in claims management systems and office software; knowledge of life and health insurance policies and terminology.
• Preferred: Associate degree.
• 1-3 years of customer service, insurance, or claims-related experience.

About One80:

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long‑time value across the insurance ecosystem.

Pay Range

$17.50 - $17.50 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. One80 Intermediaries has joined Brown & Brown, and teams at both companies are growing. One80 Intermediaries offers exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates-not employees, and leaders-not managers. Everything we do is about the greater “WE”-never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers.