Claims Fast Track Adjuster

Hagerty Insurance Agency; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work within US

Hybrid workplace near Traverse City HQ

Job summary

Hagerty Insurance Agency in the United States is seeking a Claims Fast Track Adjuster to handle high-priority auto and property coverage matters. The role emphasizes rapid investigation, timely reserves, and decisive settlement decisions within authority.

The ideal candidate is licensed in their resident state and NY, with strong communication and customer service skills, and the ability to work independently or as part of a team in a remote or hybrid environment.

Qualifications

• Must be licensed in your resident state and NY.
• Must be detail oriented with high accuracy.
• Excellent verbal and written communication skills.
• Knowledgeable in insurance products and expertise.
• Ability to work individually and as a team.
• Must possess confidentiality and exercise discretion within authority.

Responsibilities

• Maintain high availability for insureds and colleagues.
• Manage workflow and assist the team as needed.
• Determine exposure, establish reserves, and adjust as required.
• Determine settlement value and negotiate within authority.
• Conduct investigations to determine coverage and status.
• Takes recorded statements from 1st party claimants.
• Provide backup support to claim representatives handling calls.
• Demonstrate timely cycle time and quality work.
• Pursue subrogation when applicable.
• Maintain compliance with SOX-related controls where applicable.

Skills

Licensed in-state

NY license

Attention to detail

Verbal communication

Written communication

Insurance knowledge

Decisiveness

Time management

Teamwork

Job description

Claims Fast Track Adjuster

Say hello to Hagerty Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do, and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!

What you’ll do

• Maintains high availability for insureds and colleagues
• Manges their workflow and jumps in to help the team as needed
• Makes timely and appropriate contacts with necessary parties, determines, and completes appropriate level of investigation for coverage determination.
• Determines exposure, establishes adequate initial reserves, and makes timely adjustments to reserve(s) as required.
• Determines settlement value and negotiates proper settlement of claims within authority.
• Provides recommendations for settlement and disposition of claims exceeding authority level.
• Completes appropriate level of investigation to determine coverage
• Takes recorded statements from 1st party claimants
• Writes coverage letters
• Pursues subrogation when appropriate.
• Handles first party auto property damage losses
• Provide backup assistance to claim representatives handling calls in the phone queue.
• Demonstrates stellar attitude & performance
• Must be able to put in extra time if/as needed
• Maintaining excellent customer service tracked through Company measurements
• Meets or exceeds individual goals to help the department reach its targets
• Making appropriate coverage and/or settlement decisions
• Setting timely reserves
• Consistently produces quality work product
• Pursues recovery as applicable
• Fuels engagement within the team and department
• Quick cycle time and efficient pending management
• NPS targets
• Quality audit scores

This might describe you

Must already be licensed in your Resident State/Designated State and NY Must be detail oriented and show an elevated level of accuracy Excellent verbal and written communication skills Knowledgeable in insurance products and expertise Exercise decisiveness and execution within their authority Must have ability to work individually and as a team Ability to maintain confidential information Strong problem-solving skills Strong time management and organizational ability Must possess a keen interest in self-development Needs to be reliable, accountable, and trustworthy Must be able to stay motivated and positive within a high production role Demonstrate proficiencies with computer software & multitasking Must maintain impeccable attendance Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable.

Other things to note

This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week. Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.