Claims Examiner

Securian Financial; Saint Paul (MN); Hybrid; USD 30,000 - 52,000; Full time

Benefits offered by this job

Health insurance

PTO and holidays

401(k) and company match

Hybrid work model

Volunteer time off

Job summary

Securian Financial is seeking a Customer Benefit Payments Specialist to process and decide on life benefits claims within a fast-paced environment. The role emphasizes accuracy, timely communication, and high-quality customer service while supporting a hybrid work model.

You'll evaluate investigations, authorize payments or denials, and maintain thorough documentation. The position requires strong analytical, written, and verbal skills, plus a compassionate approach to customers and colleagues.

Qualifications

• Knowledge of living benefits claim processing.
• Excellent attention to detail.
• Strong analytical skills.
• Good judgment/decision-making skills.
• Strong written and verbal communication skills.
• Good organizational skills.
• Positive and compassionate attitude.
• Demonstrated ability to effectively achieve results in both an individual production and team environment.
• Ability to learn and adapt to new and/or changing technologies.
• Desire to provide world-class customer service.

Responsibilities

• Investigate claims using problem-solving skills to identify appropriate approaches and resources.
• Monitor investigation progress and update interested parties on status.
• Evaluate results, authorize payments, or summarize denial rationale.
• Prepare detailed explanations for claim denials when needed.
• Review claim files for completeness and accuracy.
• Handle a high volume of claims while meeting turnaround targets.
• Assist with answering calls and provide information on claim status and policy provisions.

Skills

Living benefits

Attention to detail

Analytical skills

Decision making

Written communication

Verbal communication

Organizational skills

Compassionate attitude

Customer service

Learning agility

Job description

*At Securian Financial the internal title for this position is Customer Benefit Payments Specialist.

Overview

When you’re a Securian Financial employee, you’re part of a hard-working, high-performing, bright-thinking, make-things-happen family. One that sees your potential on day one, challenging you to grow your unique strengths as you create a career filled with opportunity, collaboration and meaning. One where you get the support and flexibility to become the person you want to be, at work and outside of it. For our newest team members and our most tenured, we’re committed to being an employer of choice.

The Benefit Distribution Center is looking for a highly motivated, energetic and positive individual. We work in a fast-paced, ever-changing environment where claim information must be processed quickly, accurately and efficiently.

We guarantee very high standards of performance to our customers and strive to exceed those standards. We are passionate about providing world-class service and have built a reputation of getting the job done right.

Responsibilities include but are not limited to

• Pursue the most effective means of investigating claims by applying problem-solving skills to identify appropriate claims approaches and utilizing available resources to reach claim decisions.
• Monitor the course of the investigation, advising all interested parties of the status during the claim process.
• Evaluate investigation results and authorize payments and summarize, when necessary, to substantiate reason for payment or denial of claim.
• Prepare a detailed explanation in the event of claim denial.
• Review the claim file to ensure that necessary information and documents are completed, accurate and enclosed.
• Manage a high volume of claims while maintaining established turnaround performance guarantees.
• Assist with the handling of unit telephone calls and provide information regarding claim status, policy provisions and exclusions.

Qualifications

• Knowledge of living benefits claim processing.
• Excellent attention to detail.
• Strong analytical skills.
• Good judgment/decision-making skills.
• Strong written and verbal communication skills.
• Good organizational skills.
• Positive and compassionate attitude.
• Demonstrated ability to effectively achieve results in both an individual production and team environment.
• Ability to learn and adapt to new and/or changing technologies.
• Desire to provide world-class customer service.

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes) you’ll join us once a month within our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

Preferred Skills

Communication, Critical Thinking, Decision Making, Priority Management, Time Management, Written Communication

The estimated base pay range for this job is

$21.54 - $37.64

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us.

At Securian Financial, we understand that attracting top talent means offering more than just a job – it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
• Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan

Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance

From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.

Volunteer time

We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups

• Environmental Health & Sustainability
• Mental Wellness and Disability
• Pride at Securian Financial
• Securian Young Professionals Network
• Securian Multicultural Network
• Securian Women and Allies Network
• Servicemember Associate Resource Group

For more information regarding Securian’s benefits, please review our Benefits page.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at [e-mail], by telephone [phone] (voice), or 711 (Relay/TTY).

Securian Financial is a drug-free workplace.

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