Claims Data & Client Relations Specialist

Jobtailor; New Jersey; On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking a detail-oriented claims support professional in New Jersey. The role focuses on day-to-day claims administration, data analysis, and client stewardship. You will maintain records, support loss runs reconciliation, and help prepare insightful reports for stakeholders.

As you gain experience, you will assist with General Liability and Automobile claims under supervision, while maintaining licensing and pursuing professional development within a collaborative team.

Qualifications

• Bachelor’s degree preferred or related work experience.
• Excellent written and verbal communication skills.
• Time Management / Prioritization.
• Strong attention to detail.
• High level of professionalism.
• Ability to embrace change and innovation as the industry evolves.
• Demonstrated comfort working with claims technology, data, spreadsheets, and reporting tools.
• Ability to appropriately handle confidential and sensitive information.
• Interest in developing into a claims handling role and learning General Liability and Automobile claims.
• Experience analyzing and processing claims data to identify trends, reconcile information, and support client recommendations (preferred).
• Experience with RMIS, Origami, Tailwinds, EPIC, Excel, or similar claims/data platforms (preferred).
• 2 to 5 years of carrier experience preferred.
• Prior experience in claims administration, claims reporting, loss runs, or insurance data analytics preferred.
• Valid driver’s license and reliable transportation required.
• Ability to travel as required.

Responsibilities

• Support day-to-day claims administration, including new loss reporting, claim system updates, documentation, filing, and follow-up with carriers and adjusters.
• Maintain accurate internal claims records, account assignments, claim review schedules, carrier reporting instructions, and client claim kits.
• Reconcile claim information between internal systems and carrier loss runs, ensuring data accuracy and completeness.
• Analyze claims data and loss trends to identify patterns, support client discussions, and develop meaningful reports and actionable insights.
• Build and maintain relationships with clients, carriers, third-party administrators, adjusters, and internal partners while delivering customer service.
• Participate in client stewardship meetings, carrier claim reviews, capabilities presentations, and investigative research as appropriate.
• Complete structured claims training, mentoring, and professional development with the goal of progressing into direct claims handling responsibilities.
• As experience develops, assist with and ultimately handle General Liability and Automobile claims, including coverage review, investigation, evaluation, documentation, communication, and resolution under appropriate supervision.
• Maintain required insurance licensing and continuing education requirements.
• Perform additional responsibilities as needed.

Skills

Claims Administration

Data Analysis

Client Relationship Management

Claims Technology Proficiency

General Liability Claims Handling

Education

Bachelor’s Degree or related experience

Tools

RMIS

Origami

Tailwinds

EPIC

Excel

Job description

Jobtailor is seeking a detail-oriented claims support professional in New Jersey. The role focuses on day-to-day claims administration, data analysis, and client stewardship. You will maintain records, support loss runs reconciliation, and help prepare insightful reports for stakeholders.

As you gain experience, you will assist with General Liability and Automobile claims under supervision, while maintaining licensing and pursuing professional development within a collaborative team.