Claims Customer Service Representative

Munich Re; Cincinnati (OH); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative in a hybrid role, where you will engage with clients and assist them with their claims inquiries. This position offers a dynamic work environment, allowing you to work both in the office and remotely. You will be the voice of the company, providing essential support to customers while ensuring their claims are processed efficiently. With a commitment to employee growth and a culture of diversity and inclusion, this is an opportunity to build a rewarding career with a recognized leader in the insurance industry. Embrace a future filled with potential and make a difference in people's lives.

Benefits

Competitive Compensation

Comprehensive Medical benefits

Yearly bonus eligibility

401k plan with employer match

100% company funded retirement savings

24 days paid time off annually

Short and Long Term Disability coverage

Tuition assistance

Health and wellness programs

Paid time off to volunteer

Qualifications

• Strong communication skills and ability to handle high call volumes.
• Motivated individual with excellent multi-tasking abilities.

Responsibilities

• Answer high volume inbound calls regarding claims.
• Capture detailed information for newly reported claims.

Skills

Excellent communication

Multi-tasking

Motivated and driven

Job description

Company
American Modern Insurance Group
Location
Amelia, United States

American Modern Insurance Group is recruiting for a remote Customer Service Representative for our inbound Claims contact center. As our customer service representative, you will answer high volume inbound calls, focusing on capturing detailed information for newly reported claims as well as answering questions on claims previously reported. You may also answer inquiries pertaining to settlement, status, and pending documentation.

This position has a hybrid schedule, with 40-50% of the time in the office in Amelia, OH and the remaining working from home. The hours will be Monday-Friday, 10am - 7pm EST. Overtime during catastrophes is required.

This position may be a good fit if you:

• Are an excellent communicator
• Efficiently multi-task
• Are highly motivated and driven

American Modern Insurance Group has been recognized as a 2024 Top Workplace USA for four years in a row, as well as Top Workplace Employer in Cincinnati since 2013. If you're looking for a rewarding career at a growing company with a true career path, it's time to claim your future with the American Modern claims department.

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

• Competitive Compensation
• Comprehensive Medical benefits, vision, and dental insurance plans
• Eligibility to receive a yearly bonus as a Munich Re employee
• A robust 401k plan with up to a 5% employer match
• A retirement savings plan that is 100% company funded
• Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
• Short and Long Term Disability coverage
• Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
• Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness, and Hospital Indemnity)
• A variety of health and wellness programs provided at no cost
• Tuition assistance and educational achievement bonuses
• A corporate matching gifts program that further enhances your charitable donation
• Paid time off to volunteer in your community

At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued, and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.