Claims - CAT - Sr Adjuster Field Service Claims

Hanover Insurance Group, Inc.; Worcester (MA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Hanover Insurance Group, Inc. is seeking CAT Property Adjusters for a remote, full-time exempt role with up to 75% travel throughout the region. These roles involve field investigations, establishing rapport with insureds, and coordinating with agents, contractors, and experts.

Candidates should have a Bachelor's degree or equivalent experience and 3-5 years in a staff CAT or Property Adjuster role. Strong negotiation, communication, and organizational skills are essential for success.

Qualifications

• Bachelor's Degree or equivalent experience.
• 3-5 years' experience with an insurance carrier as a staff CAT or Property Adjuster.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to negotiate skillfully in difficult situations.
• Ability to adapt to changing priorities.

Responsibilities

• Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits.
• Handle personal property claims requiring outside field investigations and/or inspections.
• May use a company claims office location as their base operations, or work out of their homes.
• Handle BI features in conjunction with BI specialists.
• Investigates, analyzes, evaluates and negotiates personal claims of minimal to moderate complexity; may handle low complexity commercial claims.
• May be responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation; maintain high productivity and customer service.

Skills

Negotiation

Communication

Organization

Time management

Adaptability

Teamwork

PC proficiency

Education

Bachelor's degree or equivalent experience

Job description

Our Property Claims team is currently seeking CAT (Catastrophe) Property Adjusters. This is a remote Full-time/Exempt position with a 75% travel work schedule.

POSITION OVERVIEW:

CAT adjusters handle property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters. CAT adjusters may use a company claims office location as their base of operations, or they may work out of their homes. They are required to be able to travel on little to no notice. Travel may be up to 75% of the time.

IN THIS ROLE, YOU WILL:

• Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits
• Handle personal property claims requiring outside field investigations and/or inspections
• May use a company claims office location as their base operations, or they may work out of their homes
• Handle business interruption (BI) features in conjunction with BI specialists
• Works within specific limits and authority on assignments of moderate technical complexity
• Possesses functional knowledge and skills reflective of fully competent practitioner
• Investigates, analyzes, evaluates and negotiates personal claims of minimal to moderate complexity. May handle low complexity commercial claims
• May be responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service
• Implement and coordinate the most effective management techniques to mitigate loss and expense payments
• Settlement and reserving authority levels are moderate
• May be required to have and maintain sufficient home-based internet connection

WHAT YOU NEED TO APPLY:

• Bachelor's Degree or equivalent experience
• Minimum of 3-5 years' experience with an insurance carrier as a staff CAT or Property Adjuster
• Strong organizational and time management skills
• Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships
• Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication
• Understanding of applicable statutes, regulations and case law
• Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner
• Easily adapts to new or different changing situations, requirements or priorities
• Cultivates an environment of teamwork and collaboration
• Operates with latitude for un-reviewed action or decision
• Ability to use a personal computer and other standard office equipment
• Travel 75% of the time
• Ability to sit and/or stand for extended periods
• Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day
• Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work
• Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.