Claims Automotive Team Manager - Communications

MS ACSC Management Services Inc; United States; On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Health coverage for medical, dental, 3

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Automobile Club of Southern California is seeking a Claims Automotive Team Manager to lead the claims unit, coordinate daily activities, and drive quality across claims processing and customer service. You will coach supervisors and staff, monitor performance, and ensure regulatory compliance in a dynamic environment.

The role emphasizes leadership, strategic thinking, and collaboration with unit management to achieve service goals while fostering professional development and adherence to best

Qualifications

• Bachelor's equivalent combination of education and experience is preferred.
• 4-6 years Automotive Claims handling is preferred.
• 1-3 years Supervisory experience is preferred.
• Advanced organizational, planning and delegation skills are critical.
• Advanced oral and written communication skills are necessary.
• Advanced interpersonal skills are essential.

Responsibilities

• Review claim files regularly for quality and performance.
• Track and monitor statistical measures and behavioral indicators.
• Coach and counsel employees on performance in a timely manner.
• Resolve customer service issues through effective communication.
• Recruit and develop staff; support succession planning.
• Lead meetings with unit management to communicate goals.

Skills

Leadership

Supervisory

Communication

Interpersonal skills

Change leadership

Education

Bachelor's Equivalent combination of education and experience

Job description

Claims Automotive Team Manager

Communications Leads strategic communications for ACE Claims, ensuring employees understand the organization's vision, mission, strategies, and policies while strengthening connections between leadership and employees.

Job Summary

This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service best Practices.

Job Duties

Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints). Coach and counsel employees on performance in a responsive and timely manner. Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs. Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan. Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations. Maintain knowledge of current industry developments and best practices. Participate in committees and projects that will support the organization's goals and objectives.

Qualifications

Bachelors Equivalent combination of education and experience Preferred 4-6 years Automotive Claims handling Required 1-3 years Supervisory Preferred Advanced organizational, planning and delegation skills critical. Advanced oral and written communication skills necessary. Advanced interpersonal skills essential. Ability to effectively lead change required. Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required Chartered Property Casualty Underwriter - Insurance Institute of America Preferred

Travel Requirements

Occasional travel to off-site business meetings or conferences. (5% proficiency)

The starting pay range for this position is: $92,600.00 - $123,600.00 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation.

We have nearly 17,000 employees in 24 states helping more than 18 million members.

The strength of our organization is our employees.

Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.

When we embrace our diversity – we win.

All of Us!

With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation.

It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry.

AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service.

What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.