Claims Operations Group Manager

AAA; Coppell (TX); On-site; USD 161,000 - 214,000; Full time

Benefits offered by this job

Health coverage for medical, dental,视

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA seeks a senior Claims Operations Group Manager to lead claims teams and drive strategy across the unit. The role focuses on profitability, service excellence, and cost control, with accountability for implementing scalable processes and policies.

The ideal candidate brings extensive claims leadership experience, strong communication, and a deep understanding of policy application, audits, and regulatory requirements.

Qualifications

• Bachelor's degree or equivalent required.
• CPCU/SCLA/AIC designations preferred.
• 8+ years of claims experience with leadership.
• Strong written and verbal communication skills.
• Advanced knowledge of policy application in claims.
• Proficiency with MS Office (Word, Excel, PowerPoint).
• Valid driver's license and clean DMV record.

Responsibilities

• Develop strategy and processes to achieve organizational goals in claims performance and service.
• Ensure unit meets quality and regulatory requirements; review audits and performance data.
• Implement improvements supporting MSI, CSI, and MRM strategies.
• Build and maintain cross-functional relationships with executives and other units.
• Provide leadership to claims managers and staff; mentor successors.
• Develop and manage operating budget and cost controls for the unit.
• Lead staff recruitment and development; drive succession planning.
• Perform other duties as assigned; maintain strategic focus on profitability.
• Understand and apply insurance laws and regulations affecting claims.

Skills

Leadership

Communication

Claims management

Budgeting

MS Office

Education

Bachelor's degree or equivalent

CPCU/SCLA/AIC

Tools

Microsoft Office

Job description

Claims Operations Group Manager

This senior leadership position is typically responsible for managing Claims Teams, or it can manage specialized functions within the Claims business unit. The Primary functions include effective loss and expense management, employee development and succession planning, training, staffing, performance measurements and continuous improvement. Another critical function is to facilitate unit level strategies to support claims initiatives. This position has responsibility for management of Auto. By ownership and accountability for large portions of the claims business, this position has responsibility for enforcing organizational and business unit policies, procedures and practices in the Claims Department which are consistent with and supportive of the Claims Business unit and other departments within the Club. The position develops strategy, initiatives, and implements processes to achieve organizational goals, including profitability of all markets within ACE through the achievement of service goals, severity and expense management and remain competitive in the marketplace.

Job Duties

• Develop strategy, initiatives, & processes to achieve organizational goals such as standards of performance and operating procedures that successfully impact claims performance, improve claims service delivery and support unit initiatives.
• Ensure all claims within the unit meet or exceed quality and regulatory requirements. Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data. Ensure corrective actions are taken to correct deficiencies.
• Implement and maintain continuous service improvements that support the Club’s Member Service Index (MSI), the Exchange Customer Service Index (CSI), and the Enterprise Member Relationship Management (MRM) strategies.
• Establish and maintain strong working relationships with Executive staff, Regional Managers, Unit Managers and other units to ensure cross functional support.
• Provide successful leadership to claims managers, supervisors and technical claims positions.
• Develop and maintain operating budget and cost controls for the Claims Business Unit that positively impact the financial success of the Club and Exchange.
• Motivate, mentor and develop a strong management team and ensure they seek, attract and hire the best staff to provide the highest quality claims service.
• Perform other duties and responsibilities as assigned or required.
• Work tends to be strategic in nature. Decisions made impact the overall profitability and success of the Exchange. Incumbent must possess in depth working knowledge of insurance claims and all related laws and regulations.

Qualifications

• Bachelors or Equivalent combination of education and experience Required
• Obtainment of industry related designations (CPCU, SCLA, AIC) and participation in management related course study required.
• 8+ years Claims and prior experience leading leaders Required
• Advanced oral and written communication skills required
• Advanced knowledge of policy application in claims required.
• Moderate knowledge of Microsoft Office software including; Word, Access, Excel, and PowerPoint required.
• Previously demonstrated comprehensive level of claims management skill required.
• Advanced leadership/management skills required.
• Advanced organization skills and previously demonstrated ability to prioritize tasks and assignments required.
• Advanced knowledge of the processes required to prepare and analyze financial reports, develop cost-benefit models and create detailed written proposals/recommendations required.
• Valid Driver’s License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

The starting pay range for this position is:

$160,500.00 - $214,100.00

Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
• travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify