Claims Specialist

Aston Carter; United States; Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Paid time off

Job summary

Aston Carter is seeking an in-office claims assistant in Richmond, VA, with a focus on travel insurance claims. This contract-to-hire role demands strong communication, analytical skills, and the ability to handle inquiries across multiple channels.

Hybrid work arrangement in Richmond, VA with in-office days required. Pay range $22.00-$24.00 per hour plus eligibility for benefits; 3 days/week in the office is expected.

Qualifications

• -3 years experience in claims processing and/or administrative support roles
• Excellent verbal & written communications skills
• Strong analytical skills & exceptional attention to detail
• Ability to display great time management and prioritize workload while remaining organized and efficient
• Proven experience in claims, assistance or comparable roles
• Local to Richmond, Virginia and able to work in-office at least 3 days per week

Responsibilities

• Be customer obsessed and set the highest bar for claims service
• Handle claims arising from travel insurance products
• Handle incoming calls and digital inquiries from US customers
• Provide real-time support related to travel inquiries & emergency events
• Collect & monitor travel intelligence information
• Interact with travel & medical providers
• Effectively manage customer contacts across phone, email, and chat
• Efficiently handle customer complaints with empathy and knowledge
• Complete customer requests in a friendly, professional and timely manner
• Work collaboratively across teams to solve issues

Skills

Data entry

Claims processing

Insurance

Customer service

Claims analysis

Claims resolution

Tools

Microsoft Office

Job description

Description

Be customer obsessed and set the highest bar for claims service in our industry. This role will be key in developing a top-notch reputation for our growing brand - one that is known for excellence, speed, empathy, accuracy, proactivity and positivity.

Handle claims arising from travel insurance products

Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad.

Provide real-time support related to travel inquiries & emergency events.

Collect & monitor travel intelligence information.

Interact with travel & medical providers.

Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat.

Efficiently handle customer complaints with empathy, knowledge and understanding.

Complete customer requests in a friendly, professional and timely manner.

Work collaboratively across teams and departments to help solve any matter at hand.

Skills

• Data entry
• Claims processing
• Insurance
• Microsoft office
• Claims analysis
• Customer service
• Claims resolution

Top Skills Details

• Data entry
• Claims processing
• Insurance
• Microsoft office
• Claims analysis

Additional Skills & Qualifications

• -3 years experience in claims processing and/or administrative support roles
• Excellent verbal & written communications skills
• Strong analytical skills & exceptional attention to detail
• Ability to display great time management and prioritize workload while remaining organized and efficient
• Proven experience in claims, assistance or comparable roles
• Local to Richmond, Virginia and able to work in-office at least 3 days per week.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Richmond, VA.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Richmond,VA.

Application Deadline

This position is anticipated to close on Oct 8, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.