Claims Assistant

Advocate Technologies; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

Advocate Technologies seeks a remote Claims Assistant in the United States to support case managers by handling communications, scheduling appointments, and managing essential administrative tasks to keep workflows smooth. You will interact with SSA teams, ensure timely processing of forms, and maintain accurate records.

You’ll thrive if you’re organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment.

Qualifications

• Strong administrative and clerical skills are essential.
• Prior SSA disability experience is preferred.
• Highly organized and able to manage multiple tasks efficiently.
• Excellent attention to detail and task orientation.
• Thrives in a fast-paced, growing team.

Responsibilities

• Process SSA representative forms and access to ERE.
• Handle high volumes of incoming mail and communications.
• Answer calls and texts for the client care line.
• Schedule appointments for case managers to keep operations on track.
• Request medical source statements and support administrative tasks.

Skills

Administrative skills

SSA disability experience

Organized

Detail-oriented

Multi-tasking

Job description

Overview

At Advocate, our mission is to empower Americans to obtain the government support they’ve earned. Advocate aims to reduce long wait times and bureaucratic obstacles of the current government benefits application process by developing a unified intake system for the Social Security Administration, utilizing cutting‑edge technologies such as artificial intelligence and machine learning, crossed with the knowledge and experience of our small team of EDPNA’s and case managers.

We are seeking a Claims Assistant to play a key role in ensuring smooth case management and operational support at Advocate. In this position, you will handle a variety of important administrative tasks, from managing incoming communication to scheduling appointments for case managers. You’ll ensure that our administrative processes flow efficiently, contributing directly to the success of our mission. If you’re organized, detail-oriented, and enjoy working in a fast‑paced environment, this could be the perfect opportunity for you to make a meaningful impact.

Job Responsibilities

• Ensure the Social Security Administration (SSA) has processed representative forms and provided access to Electronic Records Express (ERE).
• Manage a high volume of incoming mail as the company continues to grow.
• Handle calls and texts to the client care team’s dedicated 888 line.
• Schedule appointments for case managers to keep operations on track.
• Request medical source statements and assist with other administrative tasks to ensure smooth process flow.

Qualifications

• Strong administrative and clerical skills are essential.
• Prior experience with Social Security disability is preferred but not required.
• Highly organized and capable of managing multiple tasks efficiently.
• Strong attention to detail and task-oriented mindset.
• Ability to thrive in a fast‑paced and growing work environment.

This is a remote position and Advocate is currently a fully remote team. Advocate is an equal opportunity employer and values diversity in the workplace. We are assembling a well‑rounded team of people passionate about helping others and building a great company for the long term.