Claims Appraiser - Auto Estimatics

State Farm; San Fernando (CA); Hybrid; USD 64,000 - 91,000; Full time

Job summary

Join a forward-thinking company dedicated to making a positive impact in communities. As an Auto Estimator, you will play a crucial role in helping customers navigate the claims process while providing exceptional service. Your expertise in auto damage estimating and collision repair will be vital as you assess vehicle damage and communicate effectively with insureds. This role offers flexibility with remote work options and the chance to contribute to a supportive team environment. If you're passionate about customer service and looking for a rewarding career, this opportunity is perfect for you.

Benefits

Annual raise

Bonus eligibility

Health and wellbeing programs

Tuition assistance

Generous time off policies

401(k) plan with company contributions

Employee Assistance Fund

Matching Gift Program

Fertility/IVF/adoption assistance

Financial coaching

Qualifications

• Experience in auto collision repair and damage estimating is essential.
• Strong customer service and communication skills are required.

Responsibilities

• Collect vehicle information and complete estimates via photos or in person.
• Provide exceptional customer service throughout the claims process.

Skills

Auto collision repair

Auto damage estimating

Customer service

Critical thinking

Decision-making

Written communication

Verbal communication

Multi-tasking

Accountability

Resourcefulness

Education

High school diploma

Motor Vehicle Physical Damage Appraiser License

I-CAR Platinum Certification

Tools

CCC One

Mitchell

Job description

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Responsibilities

As an Auto Estimator, you will collect vehicle information from repair shops or customers and complete initial estimates via photos or in person. You may be the first point of contact to meet with our insureds, explain coverage, estimate vehicle damage, and help them through the claims process while providing Remarkable service. This includes:

• Utilizing automated estimating systems to prepare repair estimates
• Providing technical support to claim handlers on vehicle repair issues
• Applying knowledge of market value and other factors affecting reparability issues
• Evaluating bid content and photo documentation, vehicle damage, and causation issues
• Answering inbound calls and making outbound calls to customers
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions

Where You'll Work: This position is located in Culver City, CA and surrounding cities. Competitive candidates should reside within a commutable distance of this territory. Santa Monica, Mid-Wilshire/ Mid City, Culver City/ West Adams, Westwood Village/ Century City, Korea Town, Downtown LA areas.

The Appraiser Team works remotely but may require travel to auto shops for in-person inspections, and/or State Farm offices as needed. Candidates may be asked to work outside of their assigned territory as business needs dictate.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Qualifications

Competitive candidates must demonstrate the following:

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
• Excellent customer service, critical thinking, and decision-making skills
• Strong written and verbal communication skills
• Ability to multi-task across technical platforms
• Accountability and Resourcefulness
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
• A valid driver’s license is required

Preferred Skills:

• Motor Vehicle Physical Damage Appraiser License
• CCC One and/or Mitchell knowledge
• I-CAR Platinum Certification

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $64,965.62- $ 91,000.00 annually.
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.