Claims Analyst

Arrivelogistics; San Antonio (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and 401

401(k) matching

Employee Resource Groups

Employee Assistance Program

Company-paid holidays

Paid vacation and wellness days

Parental leave

Referral Program

Job summary

Arrive Logistics in Texas is seeking a Claims Analyst to own a portfolio of high‑value cargo claims, frequently exceeding $100,000, and drive end‑to‑end resolution.

You will lead strategic claim analysis, negotiate settlements, and oversee financial transactions while mentoring junior team members.

This role requires strong communication with external partners, cross‑functional collaboration, and a proactive approach to risk management.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field; or 3 years of professional experience in customer service, admin support, or the insurance industry.
• 5+ years of experience managing claims required; cargo claims in a 3PL environment preferred.
• Exceptional organization skills and high attention to detail.
• Proficient in Google Suite; conduct basic risk analysis and general data reporting.
• Superior written and verbal communication skills; proactive communication is key.

Responsibilities

• Independently manage a portfolio of complex cargo claims from initial filing to final resolution, including negotiating settlements and processing related financial transactions.
• Lead and manage high-level external communications and relationships with minimal management assistance.
• Comprehensively manage and reconcile all financial aspects of a claims portfolio, understanding payment methods and preparation of legal documents.
• Master the management of complex and high‑value claims and mentor junior team members.
• Oversee claim operations with cross‑functional collaboration to optimize efficiency and time standards.

Skills

Organization

Communication

Independent work

Teamwork

Critical thinking

Education

Bachelor’s degree in Business, Finance, Accounting, or related field

Or 3 years of professional experience in customer service, admin support, or insurance

Tools

Google Suite

Job description

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award‑winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

As a Claims Analyst, you will serve as a subject matter expert and critical problem solver, taking full ownership of a portfolio of complex and high‑value cargo claims (frequently exceeding $100,000). You will drive comprehensive claim management from initiation to resolution, integrating strategic analysis of claims trends to identify risks and develop proactive solutions. This role demands astute financial oversight, a deep understanding of legal and financial instruments, and leadership in external communications and stakeholder relationships. You will leverage advanced industry knowledge and business acumen to optimize claims operations, ensure financial integrity, and mentor junior team members, acting as a key cross‑functional leader to protect the company's interests and drive strategic outcomes.

Responsibilities

• Advanced Claims Operations & Trend Analytics: Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling. This includes skillfully negotiating settlements, precisely processing all related financial transactions, and analyzing claims trends to identify recurring issues and significant financial exposure, with actionable findings presented to leadership.
• High‑Level External Relations & Advocacy: Lead and manage all high‑level external communications and relationships with minimal management assistance. Independently lead scheduled meetings with external parties, addressing complex inquiries, driving resolutions, and identifying actionable items to bring back to management for strategic consideration.
• Financial Integrity & Legal Compliance: Comprehensively manage and reconcile all financial aspects of a claims portfolio, ensuring accurate balancing of all receivables and payables. Possess a deep understanding of the distinctions between various payment methods and the strategic reasons for issuing legal documents like releases and assignments of rights in advance of cash payments. Utilize financial insights from claim trends to inform proactive strategies and protect the company's financial interests.
• Expert Claim Resolution & Mentorship: Master the management of complex and high‑value claims, frequently exceeding $100,000. Leverage deep industry knowledge to navigate intricate investigations and apply a comprehensive understanding of regulations, terms, and conditions to all claim values. Provide mentorship and guidance to junior team members on processing claims across the full range of values.
• Operational Strategy & Cross‑Functional Synergy: Leverage deep business acumen and a comprehensive understanding of the transportation industry to strategically oversee claim operations, optimizing efficiency and ensuring adherence to time standards across the team. Drive and foster highly effective, cooperative working relationships with all internal departments, acting as a key liaison to streamline processes and mentor others in collaborative best practices.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry.
• 5+ years of experience managing claims required. Experience in cargo claims in a 3PL environment preferred.
• Exceptional organization skills and high attention to detail.
• Proficient in Google Suite; conduct basic risk analysis and general data reporting.
• Superior written and verbal communication skills. You understand that proactive communication is key.
• Ability to work both independently and collaboratively.
• Strong critical thinking, judgment, and decision‑making skills.

Benefits

• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program.
• Take time to manage your physical and mental health – we offer company–paid holidays, paid vacation time, and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get paid to work with your friends through our Referral Program.

Notice

To ensure a safe and transparent interview process, Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [e-mail] for verification.