Claims Advocate & Client Champion

The Jonus Group; St. Louis (MO); On-site; USD 52,000 - 65,000; Full time

Job summary

The Jonus Group seeks a dedicated Claims Advocate to serve as the primary point of contact for clients needing help with claims and insurance-related matters. This role acts as a liaison between clients, carriers, and other stakeholders to ensure claims are processed efficiently and equitably.

Ideal candidates have 2–4 years in agency claims, strong policy knowledge, excellent interpersonal skills, and proficiency with claims management software and Microsoft Office.

Qualifications

• 2–4 years of agency claims experience.
• Strong knowledge of insurance policies and claims procedures.
• Excellent interpersonal and communication skills.
• Proven organizational and prioritization abilities.
• Proficiency with claims management systems and Microsoft Office.
• State insurance license or ability to obtain one.

Responsibilities

• Support clients in initiating, managing, and resolving claims.
• Serve as subject matter expert on agency claims.
• Liaise between clients, carriers, adjusters and stakeholders.
• Monitor claim statuses and provide updates.
• Educate clients on policies and claim processes.
• Collaborate with internal teams to resolve inquiries.
• Build and maintain strong client relationships.
• Maintain accurate documentation of communications and activities.
• Stay updated on changes in insurance regulations and trends.

Skills

Claims experience

Client communication

Organizational skills

Policy knowledge

Proficiency with MS Office

Claims systems

Tools

Claims management software

Microsoft Office

Job description

The Jonus Group seeks a dedicated Claims Advocate to serve as the primary point of contact for clients needing help with claims and insurance-related matters. This role acts as a liaison between clients, carriers, and other stakeholders to ensure claims are processed efficiently and equitably.

Ideal candidates have 2–4 years in agency claims, strong policy knowledge, excellent interpersonal skills, and proficiency with claims management software and Microsoft Office.