Claims Advocate

Arthur J. Gallagher & Co. (AJG); Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities and O

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Claims and Risk Consulting professional to join the team in Washington, DC. You will advise on claims strategy, analyze and report claims to insurers, and manage communications between clients, insurers and brokers to move the process forward.

The role emphasizes advocacy for clients, negotiations with insurers, and proactive claims management, supported by a team with deep regulatory knowledge and a client-centric mindset.

Qualifications

• 3 years of relevant claims experience, with adjuster experience preferred.
• Advanced proficiency with Microsoft Word, Outlook, Excel, and PowerPoint.
• Exceptional verbal, written and interpersonal communication skills, including responsiveness.

Responsibilities

• Advise on claims strategy with brokers and clients.
• Analyze claims and policies for reporting to insurers.
• Report claims in a timely and appropriate manner.
• Coordinate communications between clients, insurers and brokers to move claims forward.
• Advocate for clients to maximize results.
• Negotiate with insurers for defense counsel, consents to settlement, and letters.
• Escalate complicated or high-exposure claims as needed.
• Proactively drive the claims process to timely resolution.
• Provide insight during claims reviews and pitches.
• Assist brokers with questions on claims and policy language.

Skills

MS Office suite

Excellent communication

Analytical & time management

Tools

Diary system

Databases

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

The Gallagher National Risk Control Team is now the Gallagher Claims and Risk Consulting Team. This new team is equipped with experts, processes and solutions to help you meet the evolving nature of risk. As risk evolves, so has Gallagher with tools and programs to help you proactively meet these challenges now and in the future. Gallagher's Claims and Risk Consulting team includes more than 100 safety and risk control professionals across the country with in-depth knowledge of current and emerging regulations, safety and health management, and operational exposures.

How you'll make an impact

• Consult on appropriate claims strategy with brokers and clients
• Analyze claims and policies for reporting claims to insurers
• Report claims in timely and appropriate manner
• Manage communications between clients, insurers and brokers to move the claims process forward
• Advocate for clients to maximize results
• Negotiate with insurers to ensure proper defense counsel arrangements, granting of consents to settlement and otherwise, and timely issuance of coverage letters
• Exercise judgment in escalating complicated or high-exposure claims
• Engage proactively to drive the claims process in a timely and appropriate manner
• Provide insight and claims information during claims reviews and sales pitches
• Assist the broker team with questions on claims, policy language reviews, and presentations to current and prospective clients
• Maintain claims information and documentation in approved diary system and databases

About You

• 3 years of relevant claims experience, with adjuster experience preferred
• Advanced proficiency with Microsoft Word, Outlook, Excel, and PowerPoint
• Exceptional verbal, written and interpersonal communication skills, including responsiveness
• Excellent analytical, time management, and organizational skills, including ability to multi-task, prioritize, and manage large volumes of information

#LI-MS1

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)