Claims Administrator

Marsden Services; Minneapolis (MN); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Marsden Services is seeking an experienced Claims Administrator to oversee claims across workers’ compensation, vehicle, and property portfolios. You will document, follow up, and escalate as needed while coordinating with internal and external stakeholders.

The role supports reporting, regulatory documentation, payment processing, and audit preparation, with hybrid work options and potential for growth within Marsden’s claim management team.

Qualifications

• Bachelor’s degree in business administration, risk management, industrial relations, Human Resources or related field.
• Eight+ years related experience with GL, Auto, and Workers’ Compensation programs.
• Three to five years of claims experience.
• ARM, CRM, or related certification preferred.

Responsibilities

• Administer routine claims lifecycle for workers’ compensation, vehicle, and property.
• Gather and verify claim details, policy information, and required documentation.
• Maintain complete claim files, correspondence, approvals, and system records.
• Coordinate communication with stakeholders to support timely resolution of claims.
• Escalate high-exposure claims and assist Manager with external partners.

Skills

Communication skills

Detail orientation

Organizational skills

Critical thinking

Education

Bachelor's degree in business administration, risk management or related field

Certification: ARM/CRM preferred

Tools

Claims application/database

Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams)

Job description

Description

Company Overview

Founded in 1952, Marsden Services is a trusted provider of facility services to clients across the United States. We deliver high-quality, professional solutions spanning janitorial, security, HVAC, calibration, emergency response, and full-service facility management.

At Marsden, our success starts with our people. We are committed to creating an environment where employees can grow, thrive, and build meaningful careers. We invest in our teams, empower development, and believe that when our people succeed, our business does too.

A career with Marsden means joining a company that values your contributions and provides the support and opportunities to help you reach your full potential.

Position Summary

Marsden is seeking an experienced Claims Administrator to oversee routine workers’ compensation, vehicle, property, and related claims throughout the claim lifecycle. This role helps guide effective claim outcomes through accurate documentation, timely follow-up, clear stakeholder communication, and appropriate escalation of urgent or complex matters.

The Claims Administrator serves as a key point of contact for routine claim activity and partners with internal stakeholders, claimants, adjusters, healthcare providers, and other external partners. The position also supports reporting, regulatory documentation, payment processing, return-to-work coordination, and audit preparation.

What You’ll Do

Administer Claims from Intake Through Closure

• Monitor automated claims intake and determine the appropriate course of action.
• Administer routine workers’ compensation, vehicle, property, and related claims throughout the claim lifecycle.
• Gather and verify claim details, policy information, and required documentation from reporting parties and internal stakeholders.
• Maintain complete and accurate claim files, correspondence, approvals, and system records.
• Review claim documentation, policy provisions, and supporting evidence to assess liability and exposure.
• Develop appropriate response plans and coordinate actions needed to support timely resolution.
• Document findings, decisions, and rationale clearly within the claims system.

Coordinate Stakeholders and Claim Activity

• Serve as a primary point of contact for routine interactions with internal stakeholders, claimants, adjusters, healthcare providers, and other external partners.
• Facilitate timely communication, follow-up, payment processing, and closure activities.
• Coordinate documentation and tracking related to return-to-work, restricted-duty, and other claim-related accommodation processes.
• Escalate urgent or high-exposure claims and assist the Project & Claims Manager with adjusters, providers, and external parties as needed.
• Safeguard sensitive customer, employee, and company information with integrity and discretion.

Support Reporting, Compliance, and Financial Administration

• Assist with claim payments, invoice administration, information gathering, reserve documentation, and other assigned financial support activities.
• Prepare claim summaries, status reports, supporting documentation, and meeting materials for claim reviews, audits, and leadership discussions.
• Develop recurring claims reports, metrics, and dashboards to support monitoring, trend analysis, and decision-making.
• Conduct data analysis and generate reports based on business needs.
• Maintain timely and accurate OSHA records and required claims-related documentation.
• Support regulatory reporting, documentation management, and audit preparation activities.
• Maintain an understanding of Marsden’s business lines and the types of work performed across the organization.

Physical and Work Environment Requirements

The role includes extended periods of desk or computer work, intermittent standing and walking, and occasional lifting and carrying of up to 15 pounds. The position may operate from a standard office or home-based office. Occasional visits to operational sites may involve exposure to cleaning chemicals, noise, or moving equipment, with applicable site-specific safety practices required. Reasonable accommodation may be provided to support the performance of essential job responsibilities.

What You’ll Bring

Education and Experience

• Bachelor’s degree in business administration, risk management, industrial relations, Human Resources or other related field
• Eight plus years related experience working with applicable laws, policies and statutes governing GL, Auto, and Workers Compensation programs
• Strong communication skills, with the ability to present to multiple levels of management and staff
• Bachelor’s degree or equivalent related experience.
• Three to five years of claims experience.
• ARM, CRM, or a related certification preferred.

Claims and Business Capabilities

• Experience using a claims application or database to maintain accurate claim records and documentation.
• Proficiency with Microsoft 365 applications, including Word, Excel, Outlook, PowerPoint, and Teams.
• Strong written and verbal communication skills and the ability to work effectively with internal and external partners.
• Sound critical thinking and judgment when reviewing information, identifying relevant facts, and determining appropriate next steps.
• Strong attention to detail, organization, and follow-through.
• The ability to manage changing priorities, identify routine issues, and elevate matters appropriately.
• Reliability, professionalism, integrity, and respect for confidentiality.

Why Join Marsden?

This position offers the opportunity to:

• Manage a broad range of claims and contribute to timely, effective outcomes.
• Partner with stakeholders across Marsden’s business lines and operating environments.
• Support claims reporting, compliance, and data-informed decision-making.
• Build expertise in workers’ compensation, vehicle, property, and related claims.
• Contribute to processes that support employees, protect the business, and strengthen operational discipline.

Marsden is an Equal Opportunity Employer.