Claims Administrative Coordinator

Allcat Claims Service; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k)

Job summary

Allcat Claims Service, LLC in San Antonio, TX, is seeking a Claims Administrative Support Specialist to provide essential administrative and operational support to the Claims Department and field adjusting teams. This fast-paced, task-driven role helps keep claims moving by handling task workflows, communications with policyholders and adjusters, and maintaining accurate claim information.

The position requires attention to detail, strong written and verbal communication, and the ability to

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational and time‑management skills.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Comfortable making and receiving a high volume of phone calls when needed.

Responsibilities

• Provide daily administrative support to Claims Operations, including field and desk adjusting teams.
• Complete claim‑related administrative tasks accurately and within established timeframes.
• Make outbound and receive inbound calls to policyholders, adjusters, and other parties as needed.
• Enter, update, and maintain accurate claim information within company systems.
• Monitor and complete assigned tasks, activities, and follow‑up items.
• Assist with obtaining and uploading claim documentation, prior‑loss information, reports, photos, and other required documentation.
• Support adjusters with administrative needs so they can remain focused on inspecting and handling claims.
• Generate and maintain reports and spreadsheets using Microsoft Excel and other company systems.
• Respond to questions and requests from adjusters, management, and other departments in a timely and professional manner.
• Assist with high‑volume claim activity and catastrophe deployments as needed.
• Quickly learn and adapt to new carrier requirements, processes, technology, and workflow changes.
• Maintain professional communication by phone, email, and internal messaging systems.
• Prioritize multiple tasks and deadlines while maintaining accuracy and attention to detail.
• Work collaboratively with Dispatch, Claims Management, Field Operations, QA, Licensing, and other departments as needed.
• Identify issues or delays and elevate them to the appropriate team or manager.
• Contribute to overall team performance by assisting with additional claim‑related responsibilities as business needs change.

Skills

Strong communication

Organizational skills

Time management

Multitasking

Independent worker

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Job description

Allcat Claims Service, LLC in San Antonio, TX, is seeking a Claims Administrative Support Specialist to provide essential administrative and operational support to the Claims Department and field adjusting teams. This fast-paced, task-driven role helps keep claims moving by handling task workflows, communications with policyholders and adjusters, and maintaining accurate claim information.

The position requires attention to detail, strong written and verbal communication, and the ability to