Claims Adjuster Trainee

Progressive Insurance; Pennsylvania; Hybrid; USD 60,000 - 64,000; Full time

Benefits offered by this job

401(k) match

Medical, dental & vision care

Wellness programs

Life insurance

Paid time off

Parental & family leave

Tuition assistance

Job summary

Progressive Insurance in Malvern, PA, is hiring a claims adjuster trainee. You’ll learn to resolve a full case load, determine coverage and liability, and work with appraisers to manage repairs. The role emphasizes phone-based customer interaction with a collaborative team and comprehensive training.

The training lasts 13 weeks with a shifting schedule, then a regular 8a–6p workday. Hybrid work is offered, with some in-office requirements and occasional remote options.

Qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Responsibilities

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Skills

Three years experience

Two years experience

Education

Bachelor’s degree

Associate degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff ‑ providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in‑office environment, you’re welcome to work in the office as often as you would like.

You must reside within 20 miles of Progressive's Malvern Claims office at 40 General Warren Blvd., Suite 110, Malvern, PA 19355.

Duties & Responsibilities (upon Completion Of Training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Must-have Qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Schedule

• The training period is 13 weeks in length. For the first three weeks, the schedule will be Monday through Friday, 830a - 530p. Starting in week four, the schedule will be Monday through Friday, 8a - 5p. After training, the schedule will be Monday through Friday between the hours of 8a - 6p.

Location

• Malvern, PA. You must reside within 20 miles of Progressive's Malvern Claims office at 40 General Warren Blvd., Suite 110, Malvern, PA 19355.

Compensation

• $59,500 - $63,500/year
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognises Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.