Claims Adjuster Trainee

Progressive; Concord (CA); Hybrid; USD 43,000 - 46,000; Full time

Benefits offered by this job

401(k) with dollar-for-dollar match up

Medical, dental & vision

Paid time off

Tuition assistance

Job summary

Progressive is seeking a claims adjuster trainee in Concord, CA. This hybrid role combines in-office days with flexible remote days, with comprehensive training on property damage and insurance contracts.

You’ll learn to manage a heavy claims load, determine coverage and liability, and handle the claims process from start to finish while building relationships with customers over the phone. Starting schedule is Monday–Friday with specific hours, and you’ll receive ongoing coaching from leaders.

Qualifications

• Three years of work experience.
• Associate's degree with two years work experience or Bachelor's degree.
• Bachelor's degree (any field) preferred.

Responsibilities

• Determine coverage and liability for claims.
• Interview customers, claimants, and witnesses.
• Coordinate with appraisers/estimators to manage vehicle repairs.
• Negotiate with customers and other carriers to resolve claims.
• Complete the claims process from start to finish with support from a team.

Education

Associate's degree

Bachelor's degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a claims adjuster trainee, you'll learn how to help customers get back on the road after an accident. This is not a field position which means you'll be building relationships with customers over the phone. In a fast-paced environment, you'll learn how to resolve a heavy case load of claims efficiently while managing the claims process from start to finish. You'll have the support of a collaborative team and ongoing coaching from leaders. We'll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you'll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that's at home or in the office, for a period of 12 months. After that period, the days you'll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you'll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you're welcome to work in the office as often as you would like.

Location: Concord, CA

Schedule: Monday - Friday, 8:30am - 5:30pm for the first 3 weeks. Monday - Friday, 9:00am - 6:00pm after, depending on business need.

Duties & responsibilities (upon completion of training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Must-have qualifications

• Three years of work experience
• {OR} Associate's degree and two years work experience
• {OR} Bachelor's degree

Compensation

• $31.01 - $33.17/hour depending on location and experience
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.