Claims Adjuster Trainee

Progressive Insurance; Illinois; Hybrid; USD 59,500 - 63,500; Full time

Benefits offered by this job

401(k) with company match up to 6%

Medical, dental & vision

Wellness & mental health programs

Health Care FSAs & HSAs

Life insurance

Paid time off

Parental & family leave

Tuition assistance

Job summary

Progressive Insurance is seeking a claims adjuster trainee to learn how to help customers recover after an accident. You’ll work with a collaborative team, build relationships over the phone, and receive in-depth training on property damage and insurance contracts to confidently and independently adjust claims.

This hybrid role combines in-office days with flexible remote work, a 12‑month training period, and a path to ongoing development, with a competitive salary and benefits package.

Qualifications

• Three years of work experience or a bachelor’s degree.
• Two years of work experience with an associate degree.

Responsibilities

• Determine coverage.
• Determine liability (who’s at fault for the damages).
• Interview customers, claimants, and witnesses.
• Partner with appraisers/estimators to manage vehicle repairs.
• Negotiate with customers and other insurance carriers and resolve claims.

Skills

Three years experience

Bachelor’s degree

Two years experience with associate

Education

Bachelor’s degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff - providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

Duties & responsibilities (upon completion of training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Must-have Qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Schedule: Training: Monday-Friday, 8:30 AM-5:30 PM; Onboarding: Monday-Friday 8:00 AM-5:00 PM; Work Schedule after onboarding: Monday-Friday, 9:00 AM-6:00 PM, based on business need

Location: 20 N Martingale Rd, Ste 220, Schaumburg, IL 60173

Compensation

• Once you complete training and pass any necessary testing requirements, your salary range will be $59,500 - $63,500/year, however, during training, you'll be paid hourly based on your annual salary
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.