Claims Adjuster Trainee

Progressive; Granger (IN); Hybrid; USD 54,000 - 57,500; Full time

Benefits offered by this job

401(k) with company match up to 6%

Medical, dental & vision insurance

Wellness & mental health programs

Health savings accounts

Job summary

Progressive invites you to join a claims adjuster trainee program in Granger, IN. This hybrid role blends in-office collaboration with remote work, over a 12-month training period, with coaching from leaders and cross-functional support.

Upon completion, you’ll determine coverage and liability, interview involved parties, and coordinate with appraisers to manage vehicle repairs while negotiating with customers and carriers to settle claims. Salary range is disclosed during training.

Qualifications

• Must have either a Bachelor’s degree or equivalent work experience (3 years) or 2 years with an associate degree.
• Strong communication and customer-service abilities are required.
• Ability to interview customers, assess liability, and negotiate settlements with carriers.

Responsibilities

• Determine coverage for claims and liability.
• Interview customers, claimants, and witnesses to gather facts.
• Partner with appraisers/estimators to manage vehicle repairs.
• Negotiate with customers and other insurance carriers to resolve claims.

Skills

Communication skills

Customer service

Negotiation

Education

Bachelor’s degree

Two years work experience and an associate degree

Three years of work experience

Tools

CRM software

Job description

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

Duties & responsibilities (upon completion of training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Must-have qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Schedule: Monday - Friday, 9am-6pm;Training Schedule:Monday-Friday, 8:30am-5:30pm

Location: 221 Florence Ave, Ste H6, Granger, IN

Compensation

• Once you complete training and pass any necessary testing requirements, your salary range will be $54,000 to $57,500/year, however, during training, you'll be paid hourly based on your annual salary
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness& mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer