Claims Adjuster Trainee

Progressive; Gilbert (AZ); Hybrid; USD 54,000 - 58,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision insurance

Wellness & mental health programs

FSA/HSA & life insurance

Paid time off

Job summary

Progressive is hiring a claims adjuster trainee in Gilbert, AZ. This hybrid role combines in-office work with remote days, during a 12-month training period, followed by meetings and collaboration at the office as needed.

The job involves handling a full claims load by phone with ongoing coaching and support from leaders. The compensation includes a base salary of $54,000–$57,500 per year after training, plus an annual gainshare incentive up to 16% of eligible earnings.

Qualifications

• Three years of work experience or a bachelor’s degree.
• Two years of work experience plus an associate degree.

Responsibilities

• Determine coverage.
• Determine liability (who’s at fault).
• Interview customers, claimants, and witnesses.
• Partner with appraisers/estimators to manage vehicle repairs.
• Negotiate with customers and other insurance carriers and resolve claims.

Skills

Customer service

Communication

Negotiation

Interviewing

Education

Bachelor’s degree

Associate degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business needs. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

Candidates must reside in or near Gilbert, AZ or Phoenix, AZ.

Duties & responsibilities (upon completion of training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Minimum qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Schedule: During training, Monday - Friday, 8:30am - 5:30pm; after training, you'll work Monday - Friday, 9:00am - 6:00pm

Location: 339 E. Germann Road, Ste 101, Gilbert AZ 85297 or 22601 North 19th Ave, Ste 125, Phoenix, AZ 85027

Compensation

• Once you complete training (which includes passing any necessary testing requirements), your salary will be $54,000 - $57,500/year, however, during training, you will be paid an hourly rate based on your annual salary
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness& mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

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