Claims Adjuster Senior - Injury

Progressive; Riverside (CA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with dollar-for-dollar company

Medical, dental & vision

Wellness & mental health programs

Health care flexible spending accounts

Paid time off

Volunteer time off

Disability insurance

Parental & family leave

Military leave & pay

Diversity & inclusion

Career development & tuition

Job summary

Progressive is seeking a senior claims specialist in California to investigate complex, high-risk injury claims and determine coverage and liability. The role involves collaboration with police, medical professionals, claimants, and others, with a hybrid schedule and four in-office days per month.

You will work with a supportive team and leverage negotiation and analytical skills to settle claims while maintaining high service standards.

Qualifications

• Five years of relevant work experience with two years in claims handling.
• Two years in claims handling and a bachelor’s degree.
• Four years of relevant work experience with two years in claims handling and an associate degree.

Responsibilities

• Investigate complex and high-risk injury claims, including attorney-represented cases.
• Consult with police, medical professionals, claimants and others involved in the accident.
• Use gathered information to determine coverage, liability and the total value of the claim.
• Work in a hybrid environment with periodic in-office meetings four days per month.

Skills

Auto Injury Claims

Negotiation

Customer service

Organization

Problem solving

Discovery tools

Liability analysis

Education

Bachelor’s degree

Associate degree

Job description

This position is available in Riverside, Irvine, San Diego, Pasadena, Torrance, Woodland Hills, Fresno, Modesto, Concord, Sacramento, CA.

As a senior claims specialist on our team, you’ll play a critical role in our ability to successfully and efficiently resolve injury claims. Investigating complex and high-risk claims – which may be attorney represented or have additional litigation features – you’ll consult with police officers, medical professionals, claimants and others involved in the accident. The information gathered will then be used while determining coverage, liability and the total value of the claim.

This is a hybrid role. You’ll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.

Minimum qualifications

• Five years of relevant work experience with two years in claims handling OR
• Two years in claims handling and a bachelor’s degree OR
• Four years of relevant work experience with two years in claims handling and an associate degree

Preferred skills

• Ability to quickly build rapport and successfully effect settlements and strong negotiation and customer service skills
• Excellent organization and problem-solving skills along with ability to multi-task and prioritize
• Demonstrated proficiency analyzing coverage and liability
• Ability to direct the use of discovery tools such as interrogatories, depositions and production of document
• Two or more years of Auto Injury Claims handling experience

Compensation

• Based on location and level of experience
  • Fresno, Irvine, Riverside, San Diego,Modesto, Sacramento:You will be paid $36.00 - $47.00 /hour
  • Concord, Woodland Hills, Pasadena and Torrance: You will be paid $39.00 - $51.00/hour
• Gainshare annual cash incentive payment up to 24% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.