Claims Adjuster (SCA) HHG/Military Move

HomeSafe Alliance; East Montpelier (VT); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a highly skilled Claims Adjuster to join their team. This remote role involves managing claims for military moves, ensuring compliance with DOD regulations, and providing exceptional customer service. The ideal candidate will have a strong background in claims adjusting, excellent communication skills, and a detail-oriented approach. With a commitment to process improvement and customer satisfaction, you will play a vital role in enhancing claims service. Join a forward-thinking company that values its employees and offers a supportive work environment where your contributions can make a real difference.

Benefits

Medical, Dental and Vision Insurance

Paid Time Off (PTO)

401(k)

Health and Wellness Programs

Disability, Life and AD&D Insurance

Employee Support Program

Family Support Services

Teladoc Medical Experts

Travel Accident & Medical

Voluntary Benefit Plans

Qualifications

• Experience in claims adjusting, especially in personal property or cargo claims.
• Must be a U.S. citizen due to contractual requirements.

Responsibilities

• Process and settle incoming DOD claims in accordance with company policies.
• Respond to internal and external customer disputes and inquiries.

Skills

Customer Service Orientation

Effective Communication Skills

Detail-oriented

Problem Resolution Skills

Organizational Skills

Education

High School Diploma

Associates Degree

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Job description

HomeSafe Alliance is looking for Claims Adjuster (SCA) HHG/Military Move in East Montpelier, VT.
This local job opportunity with ID 3090576509 is live since 2025-02-28 13:41:40.

Title:

Claims Adjuster (SCA) HHG/Military Move

HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

We are currently seeking a highly skilled and motivated Claims Adjuster to assist in all aspects of claims management, support and promote process improvement methodologies and best practices that enhance claims service.

This is an SCA position

Position Summary

HomeSafe Alliance is seeking experienced Claims Adjusters with experience in HHG/Military Move to process and settle claims according to DOD regulations and/or account requirements within the required company timeframe. Adjust claims and make payments and chargeback assessments for cargo, property damage, inconvenience claims, and MCO Demand settlement according to company policies. The claims adjuster responds to internal and external customer disputes and inquiries according to company policies. Must be exceptionally customer service oriented, have effective listening, verbal, and written communication skills, and possess a friendly, helpful demeanor.

Required Education, Knowledge & Skills:

• High school diploma, some college-related courses or Associates Degree desired
• Previous claims adjusting experience preferred in personal property or cargo claims
• Must be a U.S. citizen due to contractual requirements.
• Excellent oral and written communication skills
• Proficient computer skills – MS Office: Outlook, Word, Excel, PowerPoint
• Detail-oriented with superior organizational and time management skills
• Positive interpersonal and problem-resolution skills

Job Functions:

• Analyze, process, and settle incoming DOD claims in accordance with company policies and within assigned time limits (and per DOD regulations if applicable), assuring that an average claims settlement quota per week is met.
• Assess claims liability and chargebacks in accordance with contracts and policies, including providing advance notice of chargeback to agents.
• Respond to internal and external customer disputes and inquiries, assuring timely response per company policy.
• Pay routine repair invoices
• Provide excellent customer service using sound judgment and decision making
• Ensure claims files are properly documented and claims coding is accurate
• Ability to interpret procedures and ensure understanding of compliance
• Performs other job-related duties as needed

Note: This position is fully remote / work from home. HomeSafe will supply appropriate equipment; employee provided high-speed internet is required.

Benefits:

• Medical, Dental and Vision Insurance.
• Paid time off (PTO) Three weeks of PTO for newly hired employees
• 401(k)
• Health and Wellness Programs
• Disability, Life and AD&D insurance
• Employee Support program
• Family Support: Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• Travel Accident & Medical
• TRICARE Supplement Plan
• Voluntary Benefit Plans
• And more!

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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