Claims Adjuster Level II

Cars Protection Plus; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Claims Adjuster III to join their remote team. In this pivotal role, you will adjudicate complex automotive claims, ensuring timely and accurate resolutions while providing exceptional service to both internal and external customers. Your expertise in automotive parts and systems will be crucial as you evaluate claims, verify service contract coverage, and communicate effectively with service providers and clients. This position offers an opportunity to work in a dynamic environment where your contributions will directly impact customer satisfaction and operational efficiency. If you are passionate about the automotive industry and excel in a fast-paced setting, this role is perfect for you.

Qualifications

• Experience in automotive parts with a strong understanding of vehicle service contracts.
• Ability to evaluate claims and verify service contract coverage.

Responsibilities

• Evaluate and process automotive claims per company guidelines.
• Provide exceptional customer service and maintain accurate records.

Skills

Automotive Parts Knowledge

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Certification in Automotive Services

Tools

Microsoft Word

Microsoft Excel

Claims Management System

Job description

Location: Remote

Job Id: 299

# of Openings: 2

Job Title: Claims Adjuster III Department: Claims

Reports to: Claims Manager

Job Description Summary

As a Claims Adjuster III, you will play a key role in our operations by adjudicating multicomponent, moderately complex claims. This position is ideal for someone with a strong background in automotive parts and a keen understanding of vehicle service contracts. Your primary responsibility will be to evaluate claims, verify service contract coverage, and ensure timely and accurate claim resolution. This position is responsible for providing high-quality customer service both internally and externally.

Key Responsibilities

• Evaluate and process automotive claims in accordance with company guidelines.
• Communicate effectively with service providers and customers to gather necessary claim information.
• Utilize automotive parts knowledge to verify and approve the necessity and cost of repairs.
• Maintain accurate records of all claims and interactions in the claims management system.
• Provide exceptional customer service and support to all stakeholders.
• Answer incoming claim calls within a 30-second average or less.
• Effectively manage timely opening, handling, and accurate completion of all claims.
• Utilize all tools, technologies, and reference material leading to accurate claim decisions.
• Verify the best pricing for parts and labor times while avoiding unnecessary labor overlap.
• Maintain a proactive approach with the handling of your workload, especially during peak volume situations.
• Participate in ongoing training to enhance expertise in automotive systems and parts.

Qualifications

• High school diploma or equivalent; further education or certification in automotive services is a plus.
• Proven experience working in an auto parts store or similar role with substantial knowledge of automotive parts.
• Working knowledge of automotive systems and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Use Microsoft software effectively (Word, Excel required).