Claims Adjuster II - 100% Remote

Frontdoor, Inc.; Northern (KY); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee stock purchase plan

Job summary

Frontdoor, Inc. is seeking a Claims Adjuster II in the United States to review losses, investigate coverage, order inspections, and coordinate with Builders, Homeowners, Field Adjusters, Engineers, and Contractors.

Responsibilities include evaluating repair options and costs, negotiating settlements, maintaining claim files, and supporting arbitration or litigation as needed.

This role requires strong communication, analytical thinking, and proficiency with Microsoft Office; travel is 0–10%.

Qualifications

• High school diploma or equivalent required.
• Current Property and Casualty License preferred.
• 4+ years of claims adjusting experience required.
• Travel: 0-10% for functions, arbitrations, or mediations.

Responsibilities

• Frequent, timely, and professional communication with Builders, Homeowners, Vendors, and internal stakeholders.
• Perform detailed claim investigations and settle new home workmanship, systems and structural defect claims with some supervision.
• Review and interpret warranty and insurance policy terms to determine coverage.
• Manage and reserve losses; adjust repair estimates and negotiate settlements.

Skills

Licensure & CE

Telephone skills

Communication

Analytical thinking

Policy interpretation

Written & spoken communication

Organization & prioritization

Industry knowledge

Teamwork

MS Office

Virtual work capability

Education

High school diploma

Property & Casualty License

Tools

Microsoft Office

Job description

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary: As a Claim Adjuster II, you will be communicating with Builders, Homeowners, Field Adjusters, Engineers, Contractors, and internal stakeholders with some supervision. Responsibilities include reviewing new losses, fully investigating coverage, ordering inspections, evaluating repair options and costs, managing repairs or negotiating final disposition of claims with appropriate parties, and issuing timely determinations or payments to conclude Workmanship, Systems and Structural Warranty Claims. You may manage arbitration, litigation, and recovery efforts.

• Frequent, timely, and professional verbal and written communication with Builders, Homeowners, Vendors, and internal stakeholders.
• Perform detailed claim investigations, evaluate and settle new home workmanship, systems and structural defect claims in accordance with company guidelines with some supervision.
• Review and interpret technical warranty and insurance policy terms and conditions, and apply them to make proper coverage determinations.
• Manage claim files in increasing complexity, establish loss, and expense reserves.
• Collect and analyze builder, vendor, engineering, and loss data, interpret engineering and expert reports, review and adjust repair estimates, negotiate settlements, and resolve claims.
• Communicate warranty responsibilities and standards to builders, homeowners, internal stakeholders, and others to provide warranty guidance, expedite warranted repairs or resolve insurance claims.
• Keep accurate, timely and professional claim file notes. Upload electronic claims file records timely with appropriate labeling.
• Follow claim guidelines, processes, and procedures.
• Pursue recovery opportunities.
• Manage and participate in arbitration as needed.
• May be designated to specific builder accounts and work closely with those builders and internal stakeholders.
• May assume other duties as applied.

Qualifications

• Required Skills: Ability to secure and maintain necessary licenses and continuing education requirements.
• Required Skills: Strong telephone customer service skills and the ability to empathize.
• Required Skills: Strong communication and listening skills.
• Required Skills: Strong analytical and problem-solving skills.
• Required Skills: Refers to and interprets policies and practices for guidance and accurate application.
• Required Skills: This position requires excellent written and oral communication skills and the demonstrated ability to organize and prioritize work to assure productivity goals of managing a pending are met.
• Required Skills: General knowledge of industry practices, standards, and concepts within field of work.
• Required Skills: Ability to work independently and work well with others in a team environment.
• Required Skills: Proficient in Microsoft Office Suites.
• Required Skills: Ability to work virtually in an environment conducive to working virtually.

• Preferred Skills: Ability to interpret policies and prepare coverage letters.
• Preferred Skills: Home Warranty, Property, or General Liability experience.
• Preferred Skills: Property estimating experience or the ability to evaluate estimate appropriateness.

Physical Role Requirements: Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits, such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required, Current Property and Casualty License preferred

Minimum Experience: 4+ years of claims adjusting experience required

Travel: 0-10% travel for attendance at company functions, arbitrations, or mediations.

Other/State Specific

This role pays between $26.00 to $32.00 per hour, and your actual pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.

Job Locations US

ID 2026-4164

Category Legal

Type Full Time

Company 2-10 Home Buyers Warranty Corporation