Claims Adjuster - Auto Total Loss

Vega Consulting Solutions, Inc; Atlanta (GA); Hybrid; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision

401k with company match

Flexible PTO

Onsite parking

Monthly lunches

Job summary

Vega Consulting Solutions, Inc. seeks an Auto Claims Adjuster - Total Loss to help build modern commercial insurance from the ground up. You will own total loss settlements, validate ACV results, and manage end-to-end claim processes for insureds and claimants.

In this role, you’ll leverage CCC ONE, Mitchell, and Audatex to assess vehicles, negotiate settlements, and ensure regulatory compliance while collaborating with internal teams and vendors. This is a hybrid position based in Atlanta.

Qualifications

• 2+ years of auto claims adjusting with total loss experience.
• Active adjusters license in home or designated home state.
• Strong background in Commercial Auto Insurance or P&C.
• Proficiency with vehicle valuation platforms (CCC ONE, Mitchell, Audatex).
• Excellent negotiation, communication and conflict-resolution skills.

Responsibilities

• Manage Total Loss Settlements: evaluate, negotiate, and settle total loss auto claims.
• Review vehicle appraisal reports and salvage values; coordinate with salvage vendors.
• Serve as primary contact for insureds, claimants, and lienholders with clear updates.
• Guide customers through total loss workflows including title transfers and regulatory compliance.
• Collaborate with claims, legal, and external vendors to improve cycle times.

Skills

Auto claims

Total loss evaluation

Negotiation

Communication

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CCC ONE

Mitchell

Audatex

Job description

The $250B insurance claims industry runs on fax machines, phone tag, and adjusters buried in paperwork. Cycle times stretch for months. Data is locked in legacy systems. And the workforce is aging out faster than it's being replaced.

Vega is the premier AI-native claims TPA built to reimagine that entire stack from the ground up. Our team is equal parts experienced insurance operators and modern technologists. We care deeply about delivering superior outcomes for our clients, and we want builders that get their hands dirty shipping solutions that move the needle.

Our results: 10x YoY revenue growth, and on track for $XXM run‑rate in under 2 years. Backed by marquee VCs like General Catalyst, Lightspeed, and Valor.

About The Role

We’re looking for an Auto Claims Adjuster - Total Loss who is excited about a unique opportunity to help build modern commercial insurance from the ground up!

In this role, you will play a critical role in driving Vega’s world‑class claims organization by handling complex total loss decisions, conducting vehicle valuations, and managing the end‑to‑end total loss claim settlement process for our insureds and claimants.

We’re a distributed team with offices located in New York, NY and Atlanta, GA. This role is a hybrid position based out of our Atlanta office.

What You’ll Do

• Manage Total Loss Settlements: Own the evaluation, negotiation, and resolution of total loss auto claims, ensuring accurate ACV (Actual Cash Value) determinations and timely settlements.
• Valuation & Salvage Operations: Review vehicle appraisal reports, assess salvage values, calculate net payouts, and coordinate directly with salvage vendors to manage vehicle titling, towing, and disposition.
• Provide Expert Claims Guidance: Serve as the primary point of contact for insureds, claimants, and lienholders, offering empathetic, clear updates on vehicle valuations, lien payoffs, and settlement documentation.
• Document & Title Processing: Guide customers through the total loss administrative workflow, including power of attorney forms, title transfers, owner‑retained salvage options, and state regulatory compliance.
• Cross‑Functional Collaboration: Partner with primary claims adjusters, legal teams, and external vendor partners to streamline the total loss pipeline and improve overall claims cycle time.

About You

• 2+ years of experience in auto claims adjusting with direct experience handling auto total loss evaluations, title processing, and salvage administration.
• Active adjusters license in home or designated home state
• Strong background in Commercial Auto Insurance or Property & Casualty (P&C) insurance.
• Proficiency with CCC ONE, Mitchell, Audatex, or similar vehicle valuation and estimating platforms.
• Strong negotiation, communication, and conflict‑resolution skills.
• Ability to thrive in a high‑growth, fast‑paced environment while maintaining meticulous attention to detail.
• Must have experience with claims file stewardship
• High school diploma or equivalent (Bachelor's degree preferred).

Benefits

• Competitive salary
• Medical, dental & vision insurance
• 401k with company match
• Flexible PTO
• Coffee bar and snacks
• Onsite parking
• Monthly lunches

Vega offers a wide range of best‑in‑class, comprehensive benefits including 100% employer paid healthcare plans, an up to 4% 401k match program, paid time off, parental leave, wellness reimbursement, work‑from‑home stipend and more. Vega is committed to building a diverse and inclusive workforce. If you’re interested in this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We'd like to consider you for this position and roles that may be a fit in the future.

Vega is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.