Claims Adjuster

Berger Moving & Storage; Roseville (MN); On-site; USD 25,000 - 36,000; Full time

Job summary

Berger Moving & Storage is seeking a Claims Adjuster to support our nationwide relocation network. The role involves opening and entering claims daily, processing claims for Berger agents and national accounts, and maintaining up-to-date information in our claim system.

You will collaborate with General Managers, Customer Service, Operations, Drivers, and vendors to obtain accurate information, communicate with customers, and ensure timely resolution.

Qualifications

• High School Diploma or Equivalent is required.
• Minimum of 2 years customer service or office experience preferred.
• Excellent customer service, communication and conflict resolution skills.
• Well organized, detail oriented and able to complete tasks on schedule.
• Ability to compose letters and emails professionally.
• Basic accounting knowledge a plus.

Responsibilities

• Open and enter claims daily.
• Process claims for Berger agents and national accounts.
• Communicate daily with customers.
• Maintain up-to-date information in the Berger Claim System.
• Work with GM, Customer Service, Operations, and Drivers to obtain accurate claim information.
• Answer Claim Department main phone line and determine next steps.
• Assist with managing the Corporate Claims Inbox.
• Assign outside repair vendors based on location and expertise.
• Maintain required reports and allocate claim responsibility for supervisor approval.
• Scan documents into the imaging system and file closed claims.

Skills

Customer service

Communication

Conflict resolution

Organization

Detail oriented

Multi-tasking

Teamwork

Decision making

Independent work

Education

High School Diploma or Equivalent

Tools

Word

Excel

Microsoft Outlook

Job description

Berger Moving & Storage is growing and that means exciting new career opportunities! Join an iconic family of companies known for our strong culture, exceptional team camaraderie, and commitment to professional growth and development. As a testament to our people and performance, Berger was recently named Allied Van Lines’ 2025 Agent of the Year and earned the American Trucking Associations’ 2026 Moving & Storage Agent of the Year – Service Excellence Award. These honors reflect the dedication of our team and our unwavering focus on delivering outstanding customer experiences. At Berger, our success starts with our people. We are committed to hiring individuals who take pride in their work and are driven to exceed the expectations of our customers and partners. Our ideal candidate connects with our mission—"to help every customer have a positive, memorable experience"—and embodies our core values: “being open, honest, and fair…whatever we do, we do it right and we do it together”. Berger Moving & Storage is a leading provider of relocation, distribution, and warehousing services. Founded in 1910, Berger has proudly served individuals and businesses for over 110 years. Today, we are one of the largest agents for Allied Van Lines, with a nationwide network of 18 locations across the United States.

Responsibilities for our CLAIMS ADJUSTER include but are not limited to:

• Opening and entering claims daily;
• Process claims for various Berger agents and national accounts;
• Communicate daily with customers;
• Maintain up to date information in the Berger Claim System;
• Work with General Managers, Customer Service, Operations, Drivers, etc. to obtain accurate information to process a claim;
• Answer Claim Department main phone line and determine correct course of action;
• Assist with managing the Corporate Claims Inbox;
• Assign outside repair vendors (within the Berger and Allied networks) based on location and expertise;
• Maintain required reports;
• Submit vendor payments and allocate claim responsibility for supervisor approval on a weekly basis;
• Scanning documents into our company imaging system;
• Filing claim files once claims are closed out.

Qualifications To Apply For This Role Are

• High School Diploma or Equivalent (required);
• Minimum of 2 years customer service and/or office experience preferred;
• Excellent customer service, communication and conflict resolution skills;
• Well organized, detail oriented and the ability to complete tasks on schedule;
• Word, Excel and Microsoft Outlook knowledge;
• Ability to compose letters and emails in a professional manner;
• Basic accounting knowledge a plus;
• Ability to work well as part of a team as well as independently;
• Good decision maker;
• Ability to multi-task within a fast paced, high demand environment, handle a high volume workload while meeting deadlines and constantly changing priorities

Berger Transfer & Storage, Inc. is an Affine Action/Equal Opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status or status with regard to public assistance.

Salary Description $22.00-$22.50/hr