Claims Account Representative 1

Ohio Attorney General's Office; Columbus (OH); Hybrid; USD 47,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The Ohio Attorney General's Office is seeking two Claims Account Representative 1 positions in the Collections Enforcement Section. These roles provide customer service to Ohio constituents to collect certified delinquent taxes and debts owed to state agencies, operating on a hybrid in-person/remote schedule with possible schedule adjustments for training and operations.

Positions may be headquartered in Columbus, Cleveland, Cincinnati, Toledo, or Boardman.

Qualifications

• High school diploma and 12 months experience in collections or 12 months training in collections, public relations and/or office practices and procedures.
• 1 course or 3 months training in English composition and grammar or business communication.
• Formal arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals.
• 4 months experience or 4 months training in use of personal computer, calculator and telephone equipment.

Responsibilities

• Collect delinquent taxes and monies owed to state agencies.
• Handle sensitive telephone and in-person contacts to collect debts.
• Perform skip tracing, investigate and verify debtor location.
• Maintain accounts and daily logs for supervisor.
• Issue praecipes and cites permits.
• Negotiate repayment with debtor and/or government representatives.
• Close accounts with restitution and perform general clerical tasks.

Education

High school diploma

English composition/business communication

Arithmetic education

Job description

The Ohio Attorney General's Office is currently seeking candidates for two Claims Account Representative 1 positions in the Collections Enforcement Section. The successful candidates will provide customer service to Ohio constituents to collect certified delinquent taxes and debts owed to state agencies. These positions will work a hybrid in-person/remote schedule. There may be changes to the schedule based on training and operational needs. The positions will be headquartered in any of our office around the State of Ohio: Columbus, Cleveland, Cincinnati, Toledo, or Boardman.

The duties for this position include, but are not limited to, the following:

• Collects delinquent taxes and/or monies owed to state agencies;
• Handles sensitive telephone and in-person contacts with general public, clients, accountants, and attorneys to collect delinquent debts (e.g., accesses, reviews, and updates account information on video display terminal);
• Performs skip tracing, investigates, traces, and verifies debtor location (e.g., uses various methods to locate and verify information);
• Maintains accounts on debt owed to State (e.g., reviews inventory daily to determine status of payments and maintains daily log sheet for supervisor);
• Issues praecipes and cites permits;
• May assign and/or reassign cases and/or assessments to special counsel when necessary;
• Negotiates repayment with debtor, legal, and/or other government representatives;
• Closes accounts which have made restitution; and
• Performs general clerical tasks (e.g., reviews correspondence and checks, sends correspondence, provides general information, filing, answers telephones, and photocopies).

High school diploma and 12 months experience in collections or 12 months training in collections, public relations and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals; 4 months experience or 4 months training in use of personal computer, calculator and telephone equipment.

• Or completion of associates core program in business administration, communications, English or related fields
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills

customer service, listening, responsiveness, confidentiality, customer focus, and verbal communication

Agency Contact Name and Information

Maren Aikey; [e-mail]

$22.79 per hour - $26.79 per hour

Full-time

Mon. - Fri; 8:00am-5:00pm

Agency Overview

The Ohio Attorney General's Office has played a vital role in shaping Ohio's past and present and the work it does today helps chart the state's future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.