Claim Team Manager - Property Field Inspection

State Farm; Cincinnati (OH); Remote; USD 104,000 - 140,000; Full time

Job summary

An established industry player is seeking a Team Manager to lead and develop employees in providing exceptional service to customers. This role involves managing claim activities, ensuring compliance with company policies, and promoting employee development in an inclusive environment. The ideal candidate will have strong leadership skills, effective communication abilities, and the physical agility to perform inspections. With competitive pay and a suite of benefits aimed at work-life balance, this position offers a unique opportunity to make a positive impact within the community.

Benefits

Annual raises and bonuses

Health and wellbeing programs

Tuition assistance programs

Generous time off policies

Retirement plan with company contributions

Qualifications

• Demonstrated leadership behaviors and effective communication skills.
• Ability to navigate roofs and inspect structures.

Responsibilities

• Lead and develop Claim personnel for optimal customer service.
• Ensure compliance with company procedures and legal requirements.

Skills

Effective communication skills

Leadership behaviors

Customer focus

Physical agility

Education

Bachelor's degree in a related field

Tools

Xactimate

XactContents

Job description

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Responsibilities

Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes:

• First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities
• Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
• Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
• Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements
• Promoting development of employees within an inclusive environment

Where You'll Work:

This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Candidates may be asked to work outside of their assigned territory as business needs dictates.

This position is located in Lincoln, NE and responsible for leading a team who services these zip codes: 68030 68731 68741 68743 68776 68785 68710 68728 68732 68733 68751 68757 68770 68784 68058 68309 68336 68357 68358 68372 68419 68438 68461 68462 68502 68503 68504 68505 68506 68507 68508 68510 68512 68514 68516 68517 68520 68526 68527 68588 68070 68303 68310 68313 68314 68315 68316 68318 68319 68322 68325 68326 68327 68328 68330 68331 68333 68338 68339 68340 68341 68342 68343 68350 68351 68352 68354 68359 68360 68361 68362 68364 68365 68367 68368 68370 68371 68375 68377 68401 68402 68404 68405 68406 68415 68416 68422 68423 68424 68428 68429 68430 68434 68436 68439 68440 68444 68445 68453 68456 68460 68464 68465 68466 68467 68521 68522 68523 68524 68528 68531 68532 68626 68628 68632 68635 68651 68654 68658 68662 68663 68666 68667 68669 68979 68047 68062 68067 68071 68601 68620 68623 68624 68627 68631 68634 68636 68640 68642 68644 68647 68652 68653 68655 68660 68701 68715 68717 68718 68720 68723 68724 68726 68727 68729 68730 68736 68738 68739 68740 68745 68747 68748 68749 68752 68756 68758 68760 68761 68764 68765 68767 68768 68769 68771 68773 68774 68779 68781 68783 68786 68787 68789 68790 68791 68792

Competitive candidates should reside within a commutable distance of this territory.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Qualifications

Competitive candidates must demonstrate the following:

• Effective written and verbal communication skills
• Demonstrated leadership behaviors
  
  • Promote and maintain a relentless focus on the customer when making decisions
  • Candidly assess our environment and tackle challenges head-on
  • Inspire and energize people to understand and achieve common goals
• Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
• May be required to complete Rope and Harness Safety Training
• A valid driver's license is required

Preferred:

• Bachelor's degree in a related field of equivalent work experience
• Claims operations and/or call center experience
• Prior leadership experience
• Experience with Xactimate, XactContents

Additional Details:

• Employees must successfully complete all required training, including applicable licensing exam(s), MVRs and background checks required of various state(s)

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $104,000.00-139,500.00
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 24% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!