Claim Team Manager - Property Field Inspection

State Farm; Fort Worth (TX); Remote; USD 104,000 - 140,000; Full time

Job summary

Join State Farm as a Team Manager in a remote-field position, focused on leading claims personnel and maintaining high service standards. This role entails effective communication and inspirational leadership, with competitive benefits including an annual raise, salary range from $104k to $139.5k, and various health and wellness programs.

Benefits

Annual salary raise and bonus eligibility

Health and well-being programs

Educational benefits

Generous time off policies

401(k) plan with company contributions

Qualifications

• Physical agility for various inspections is required.
• May complete Rope and Harness Safety Training.
• Valid driver's license mandatory.

Responsibilities

• First-line management of assigned Claim personnel.
• Review and control of operations claim activities.
• Promoting development of employees.

Skills

Effective written and verbal communication skills

Leadership behaviors

Education

Bachelor's degree in a related field

Tools

Xactimate

XactContents

Job description

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Responsibilities

Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes:

• First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities
• Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
• Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
• Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements
• Promoting development of employees within an inclusive environment

Where You'll Work:

This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Candidates may be asked to work outside of their assigned territory as business needs dictates.

This position is located in Pittsburgh, PA and responsible for leading a team who services these zip codes: 15012 15017 15018 15020 15022 15025 15028 15033 15034 15035 15037 15038 15045 15047 15055 15062 15063 15067 15083 15085 15087 15088 15089 15102 15104 15110 15112 15120 15122 15123 15129 15131 15132 15133 15135 15137 15145 15203 15204 15205 15207 15208 15210 15211 15213 15216 15217 15218 15219 15220 15221 15222 15226 15227 15228 15232 15234 15236 15241 15243 15260 15301 15310 15311 15312 15313 15314 15315 15316 15317 15320 15322 15323 15324 15325 15327 15329 15330 15331 15332 15333 15334 15337 15338 15340 15341 15342 15344 15345 15346 15347 15348 15349 15350 15351 15352 15353 15357 15358 15359 15360 15362 15363 15364 15365 15366 15367 15368 15370 15376 15377 15378 15379 15380 15401 15410 15412 15413 15417 15419 15420 15421 15422 15423 15425 15427 15428 15429 15430 15431 15432 15433 15434 15435 15436 15437 15438 15440 15442 15443 15444 15445 15447 15448 15449 15450 15451 15455 15456 15458 15459 15460 15461 15463 15465 15466 15467 15468 15470 15472 15473 15474 15475 15476 15477 15478 15479 15480 15482 15483 15486 15488 15489 15492 15601 15611 15612 15613 15615 15616 15617 15618 15619 15620 15623 15624 15625 15626 15627 15629 15631 15632 15633 15634 15635 15636 15637 15638 15639 15640 15642 15644 15647 15650 15660 15661 15662 15663 15665 15666 15670 15671 15672 15673 15675 15676 15678 15679 15681 15683 15684 15685 15686 15688 15691 15692 15695 15696 15697 15698 15725 15727 15756 15774 15783

Competitive candidates should reside within a commutable distance of this territory.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Qualifications

Competitive candidates must demonstrate the following:

• Effective written and verbal communication skills
• Demonstrated leadership behaviors
  
  • Promote and maintain a relentless focus on the customer when making decisions
  • Candidly assess our environment and tackle challenges head-on
  • Inspire and energize people to understand and achieve common goals
• Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
• May be required to complete Rope and Harness Safety Training
• A valid driver's license is required

Preferred:

• Bachelor's degree in a related field of equivalent work experience
• Claims operations and/or call center experience
• Prior leadership experience
• Experience with Xactimate, XactContents

Additional Details:

• Employees must successfully complete all required training, including applicable licensing exam(s), MVRs and background checks required of various state(s)

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $104,000.00-139,500.00
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 24% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!