Claim Supervisor - Auto Physical Damage (Hybrid)

Intact Specialty Solutions; Issaquah (WA, CO); Hybrid; USD 90,000 - 132,000; Full time

Job summary

Intact Insurance Specialty Solutions is seeking a Claim Supervisor to lead a Specialty Auto Physical Damage team across multiple U.S. offices on a hybrid schedule.

The role supervises claim representatives, guides coverage determinations, and monitors quality and trends to ensure regulatory compliance and customer satisfaction. You will oversee staffing, training, and performance of direct reports, while coordinating with vendors and appraisers to maintain service quality and outcomes.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 5–7 years of Auto Physical Damage claims experience, with 1–3 years of supervisory experience.
• Heavy Equipment damage claims is a plus.
• Commercial Auto damage is a plus.

Responsibilities

• Supervises day-to-day activities and priorities of claims staff.
• Ensures execution of claim handling strategies including coverage, liability and damages.
• Monitors reserving activity for policy compliance.
• Reviews and documents recommendations for claim disposition and settlements.
• Analyzes claim reports to identify trends and recommend corrective actions.
• Manages vendor and adjuster relationships to ensure service quality.
• Oversees staffing levels and performance management for direct reports.
• Identifies training needs and delivers training and cross-training plans.

Skills

Auto physical damage claims

Supervisory experience

Heavy equipment claims

Commercial auto claims

Education

Bachelor’s degree

Job description

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for a Claim Supervisor to join our Specialty Auto Physical Damage team based in our Plymouth, MN; Denver, CO; Canton, MA; New York City, NY; Chicago, IL; Alpharetta, GA; Irvine, CA; Southfield, MI, Boston, MA offices on a hybrid schedule. The Claim Supervisor is responsible for the supervision of claim representatives, both inside and/or outside to ensure appropriate claim handling and outcomes. Develops plans, analyzes results and oversees daily work of direct reports. Reviews and provides technical direction or recommendations on claims of various complexity and exposure. Monitors claim quality, customer feedback and claim reports to ensure compliance with regulatory requirements, customer satisfaction and achievement of objectives. May do the work of subordinates as required. Some of the Claim Supervisor responsibilities include but are not limited to:

• Supervises day-to day activities and priorities of claims staff including the management of claims assignments and ongoing guidance of specialty claim files.
• Ensures execution of claim handling strategies; including appropriate determination of coverage, liability and damages.
• Monitors reserving activity to ensure compliance with corporate policy.
• Reviews and documents recommendations for claim disposition; including evaluation, negotiation and settlement of claims in excess of staff authority levels.
• Reviews and analyzes claim reports to identify and address trends. Recommends strategies to correct adverse trends.
• Monitors vendors, independent adjusters and appraisers to ensure service quality.
• Manages unit staffing issues; including ensuring appropriateness of staffing levels, creating, implementing and monitoring of performance management activities for direct reports.
• Identifies skill gaps of staff and establishes appropriate training needs. Develops and delivers effective training and cross-training plans.
• Stays abreast of state license requirements for staff and ensures continuing education as required.
• Maintains a strong professional knowledge of regulatory and legal environments and applies this information effectively.
• Anticipates and meets all customer needs (internal and external).

The expertise you bring

• Bachelor’s degree or equivalent experience required.
• Minimum of 5-7 years of Auto Physical Damage claims experience, with 1-3 years of supervisory experience.
• Heavy Equipment damage claims is a plus
• Commercial Auto damage is a plus

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $90,000 - $127,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $113,000 - $132,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.

Why choose Intact

We live our Values:

We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity:

Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time:

What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.