Claim Specialist-Auto Injury-Hybrid

State Farm; Tempe (AZ); Hybrid; USD 70,000 - 84,000; Full time

Benefits offered by this job

Annual raise and bonus

Comprehensive health benefits

Flexible work hours

Tuition assistance

Employee assistance program

Job summary

State Farm in Tempe, AZ is seeking an Injury Claims professional to review and adjudicate bodily injury and related property damage claims. The role emphasizes human-centered service, collaboration with legal and medical teams, and a compassionate customer experience.

You'll analyze coverage and liability, gather information, and negotiate fair settlements within policy limits. The position offers a hybrid work arrangement with training and potential overtime in line with business needs.

Qualifications

• Excellent communication and interpersonal skills to interact with clients and stakeholders
• Empathy and de-escalation skills for difficult conversations
• Detail-oriented with strong organizational and analytical skills
• Ability to multi-task across technical platforms and cases

Responsibilities

• Review and analyze injury claims to determine coverage, liability, and damages
• Investigate claims by gathering information, interviewing involved parties, and reviewing documents
• Evaluate medical records and police reports to assess injuries and liability
• Negotiate settlements within policy limits and document all activities
• Collaborate with legal, medical, and risk teams to ensure proper handling
• Handle potentially emotional or traumatic investigations with care

Skills

Excellent communication

Empathy and de-escalation

Attention to detail

Multi-tasking

Strong analytical skills

Education

Bachelor's degree

Job description

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Responsibilities

Grow Your Skills, Grow Your Potential

State Farm is on the cutting edge with the use of technology to support claim employees in developing enhanced skillset to support and protect our policyholders. Not Human or Digital. Human + Digital, working together.

Auto Injury is a customer-facing segment handling bodily injury and uninsured/underinsured claims along with property damage claims involving injuries. Claims will be tiered within Injury based upon their claim characteristics, complexity, and severity. This could range from non-attorney represented bodily injuries, up to attorney represented and/or litigation claims.

Helping people recover from the unexpected can be one of the most rewarding aspects of the Injury claims position. We empower our claim handlers to take ownership of the customer experience, demonstrate learning agility, apply their knowledge, and lead through the eyes of our customers.

Responsibilities for this role include:

• Reviewing and analyzing injury claims to determine coverage, liability, and damages


• Conducting thorough investigations by gathering relevant information, interviewing involved parties, and reviewing supporting documentation


• Evaluating medical records, police reports, and other related documents to assess the extent of injuries and liability


• Negotiating settlements with claimants, ensuring fair compensation is provided within policy limits


• Documenting all claim activities, maintaining accurate records, and preparing reports as required


• Collaborating with internal teams, including legal, medical, and risk assessment, to ensure proper claim handling


• Claims employees may occasionally deal with difficult and emotional investigations which include traumatic injury and loss of life


• Handling may include lawsuits and/or demands as well as working with Attorneys

This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Qualifications

Preferred:

• Bachelor's degree

Competitive candidates also demonstrate the following:

• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders


• Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus


• Detail-oriented with strong organizational and analytical skills


• Strong critical thinking and decision-making skills


• Ability to multi-task across technical platforms


• Accountability


• Resourcefulness

Additional Details:

• Employees must successfully complete all required training, including applicable proficiency, licensing exam(s) and background checks required of various state(s)


• State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $70,101.85 - $83,535.93
  
  
  
  • Starting salary will be based on skills, background, and experience
  
  
  • High end of the range limited to applicants with significant relevant experience
  
  
  
  


• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.


• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!


• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.


• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!


• Take a Little \"You\" Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!


• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.


• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!