Claim Operations Associate I/Claim Operations Associate II

Summit Consulting; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness plans

Parental leave

Tuition reimbursement

Paid Time Off

401(k) plan with company match

Employee stock purchase plan

Commuter benefits

Job summary

Great American Insurance Group, a member of American Financial Group, invites applications for a Corporate Claims Operations support role. The team handles claim intake, setup, assignment, financials, compliance, and secure file delivery for multiple departments across the organization.

Ideal candidates will have a high school diploma or equivalent and 0–5 years of related experience. The role offers solid benefits and opportunities to learn and grow within a high performing team.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0-5 years of related experience.
• Ability to navigate multiple systems and learn claim operations.

Responsibilities

• Perform claim operations and payment functions for one or more lines.
• Complete new loss establishment and financial transactions.
• Update claim files and data using office technology.
• Assist in training less experienced staff and provide support across claims operations.

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a \"small company\" culture where your ideas will be heard with \"big company\" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.The Team:Corporate Claims Operations is a claim support shared service in Corporate Claims, a division of Great American Insurance. The P&C claim support team assists in claim intake, set up, assignment, financials, compliance, secure file delivery, and everything in between for more than 20 claim departments and 3 Corporate shared services within the Great American organization. This means we support 150+ Claim Professionals across the entire company. Joining this team will give you a unique view of the company with the ability to network across divisional lines. Because this team is in high demand, we are looking for a candidate who wants to join a High Performing Team to contribute to our development and growth.Skills Necessary:Navigate multiple systemsCollaborative mindsetCuriosityProfessional writingWillingness to seek out resourcesSelf-motivatedEssential Job Functions and Responsibilities:Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners’ requestsPerform claim operations and payment functions for one or more lines;Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing systemComplete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refundsMay perform systems functions, including determining errors/corrections on claims system(s).Update claim files and maintains, corrects and/or updates data using office technologyLearns basic claim handling and how support is necessaryComposes, prepares, reviews, and responds to correspondence including inquires that may take additional research prior to respondingPerform mail functions including research to identify recipient for misdirected mail within the company or externallyExhibits ability to use appropriate resources necessary to complete support requirementsExhibits ability to actively seek information to understand operations partners’ circumstances, problems, expectations and needs, for the purpose of resolving inquiries/issuesShares and/or conveys information to business partners, regarding their claims; maintains a professional demeanor in all situations.Becomes familiar with and utilizes computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and/or troubleshooting.May provide assistance to Claims department in areas requiring beginner to intermediate skills or knowledge.May assist in training less experienced Claim Operations ProfessionalsComplies with company and regulatory guidelinesPerforms all other duties as assignedParticipate in industry based continued educationJob Profile:Education: High school diploma or equivalentExperience: 0-5 years of related experiencePerforms work under supervision. Demonstrates beginner to intermediate knowledge of forms/systems, policy analysis, claim operations requirements and related management systems.Business Unit:Corporate ClaimsBenefits:We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.*Excludes seasonal employees and interns.