Claim Operations Assistant I

RLI Corp; Peoria (IL); On-site; USD 57,332,000 - 76,294,000; Full time

Benefits offered by this job

Annual bonus plans

Employee stock ownership plan (ESOP)

Automatic 3% 401(k) company match

Paid time off

Health & wellness benefits

Job summary

RLI Corp in Peoria, IL seeks an entry-level Claims Administrator to provide basic operational and customer-service support within the claim department. You will process checks, wire transfers, denials, and letters while adhering to business rules and regulations.

You will handle claim intake, answer inquiries, scan documents, support TPAs, and help maintain electronic billing and reporting systems in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 0+ years of related experience or equivalent education.
• Proficient with computers and standard office software.

Responsibilities

• Process and prepare recovery, expense, and indemnity checks, wire transfers, denials and letters per rules.
• Provide quality customer-service support to the Claim Department for inquiries and routing.
• Prepare incoming correspondences for scanning and import documents to queues and files.
• Support multiple TPA programs and assist in electronic billing system.
• Review, maintain and distribute various reports and codes.
• Assist on other projects as needed.

Skills

Interpersonal skills

Communication

Computer proficiency

Attention to detail

Multitasking

Procedural compliance

Education

High school diploma or equivalent

Job description

About UsWe’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.Position PurposeProvides basic operational and customer service support for the claim department administration.Principal Duties & ResponsibilitiesProvide basic operational support for department administration and examiners.Accurately process and prepare recovery, expense, and indemnity checks, wire transfers, form letters, claim denials, and company positions letters while adhering to claim department business rules and regulatory requirements.Provide quality customer-service support to the Claim Department by performing claim intake, answering inquiries, recording accurate, thorough information, and resolving customer issues or routing callers to appropriate departments.Prepare incoming correspondences for scanning into the image system in compliance with department business rules.Scan and import various documents to work queues and/or claim files, including policy documentation, physical and electronic media, websites, emails, and faxes.Support, maintain, and record transactions for multiple TPA programs.Assist in maintaining electronic billing system.Review, maintain, and distribute various reports and codes.Assist in other projects as needed.Education & ExperienceTypically requires a high school diploma0+ years of related experience[OR] equivalent level of education and experienceKnowledge, Skills, & CompetenciesGood interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with associates and outside customers.Must be proficient with computers and able to readily adapt to software systems and applications.Must be detail-oriented and practice good organizational skills.Ability to follow procedures as outlined by management.Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.Ability to perform quality work while meeting processing deadlines.Compensation OverviewThe base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.Base Pay Range$20.01 - $26.63Total RewardsAt RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.Financial IncentivesAnnual bonus plansEmployee stock ownership plan (ESOP)401(k) — automatic 3% company contributionAnnual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)Work & LifePaid time off (PTO) and holidaysPaid volunteer time off (VTO) to support our communitiesParental and family care leaveFlexible & hybrid work arrangementsFitness center discounts and free virtual fitness platformEmployee assistance programHealth & WellnessComprehensive medical, dental and vision benefitsFlexible spending and health savings accounts2x base salary for group life and AD&D insuranceVoluntary life, critical illness, & accident insurance for purchaseShort-term and long-term disability benefitsPersonal & Professional GrowthRLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:Training & certification opportunitiesTuition reimbursementEducation bonusesDiversity & InclusionOur goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.