Claim Operations Assistant I

rlicorp; Peoria (IL); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Hybrid work arrangements

PTO

ESOP

Job summary

RLI Corp. in the United States seeks a detail-oriented professional to provide basic operational and customer-service support for the Claims Department. You will process checks, wires, and letters in compliance with rules and assist multiple TPAs.

The role requires a high school diploma and 0+ years of related experience, with strong communication and organizational skills in a fast-paced environment. Hybrid work arrangements are available.

Qualifications

• Typically requires a high school diploma.
• 0+ years of related experience.
• [OR] equivalent level of education and experience.

Responsibilities

• Provide basic operational support for claim department administration.
• Process and prepare recovery, expense, and indemnity checks, wire transfers, form letters, claim denials and letters while following business rules and regulatory requirements.
• Provide quality customer-service support to the Claim Department by handling claim intake, inquiries, accurate information, and routing callers as needed.
• Prepare incoming correspondences for scanning into the image system per department rules.
• Scan and import documents to work queues/files (policy documents, media, emails, faxes).
• Support, maintain, and record transactions for multiple TPA programs.
• Assist in maintaining electronic billing system.
• Review, maintain, and distribute various reports and codes.
• Assist in other projects as needed.

Skills

Interpersonal communication

Customer service

Attention to detail

Time management

Adaptability

Education

High school diploma

Equivalent education & experience

Tools

Image system

Electronic billing system

Job description

About Us

We're not like other insurance companies. From our specialty products to our business model, our culture to our results - we're different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results.

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar - a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Purpose

Provides basic operational and customer service support for the claim department administration.

Principal Duties & Responsibilities

• Provide basic operational support for department administration and examiners.
• Accurately process and prepare recovery, expense, and indemnity checks, wire transfers, form letters, claim denials, and company positions letters while adhering to claim department business rules and regulatory requirements.
• Provide quality customer-service support to the Claim Department by performing claim intake, answering inquiries, recording accurate, thorough information, and resolving customer issues or routing callers to appropriate departments.
• Prepare incoming correspondences for scanning into the image system in compliance with department business rules.
• Scan and import various documents to work queues and/or claim files, including policy documentation, physical and electronic media, websites, emails, and faxes.
• Support, maintain, and record transactions for multiple TPA programs.
• Assist in maintaining electronic billing system.
• Review, maintain, and distribute various reports and codes.
• Assist in other projects as needed.

Education & Experience

• Typically requires a high school diploma
• 0+ years of related experience
• [OR] equivalent level of education and experience

Knowledge, Skills, & Competencies

• Good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with associates and outside customers.
• Must be proficient with computers and able to readily adapt to software systems and applications.
• Must be detail-oriented and practice good organizational skills.
• Ability to follow procedures as outlined by management.
• Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.
• Ability to perform quality work while meeting processing deadlines.

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

Base Pay Range

$20.01 - $26.63

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

Financial Incentives

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) - automatic 3% company contribution
• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)

Work & Life

• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program

Health & Wellness

• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits

Personal & Professional Growth

RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved cou