Technical Claim Director-GL Major Case Unit (hybrid)

RLI Insurance Company; Broadview Heights (OH); Hybrid; USD 137,000 - 199,000; Full time

Benefits offered by this job

Employee stock ownership plan (ESOP)

401(k) — company contribution

Paid time off & holidays

Hybrid work arrangements

Comprehensive health benefits

Job summary

RLI Insurance Company seeks an experienced General Liability Claims Leader to manage high-exposure bodily injury and property damage claims across multiple jurisdictions. You will lead all aspects of claim handling, including investigations, coverage analysis, and litigation management, while collaborating with underwriting on trends.

The role emphasizes strategic resolution, leadership in special projects, and occasional travel for mediations and trials.

Qualifications

• Meaningful experience handling general liability claims involving bodily injury and property damage across multiple jurisdictions in the United States.
• Strong knowledge of case law, statutes, and procedures affecting claim value.

Responsibilities

• Handle high-exposure, complex bodily injury and property damage claims across the United States (excluding New York).
• Responsible for all aspects of claim-handling, including fact investigation, coverage analysis, injury/damages evaluation, and litigation management.
• Evaluate claims and set case resolution strategies, including independent handling of mediations and trials in complex claims.
• Develop and implement claim resolution strategies and identify claims where trial is appropriate.
• Select, retain, and direct appropriate defense counsel on litigated cases.
• Collaborate with Underwriting on industry trends or case law/statutory developments that may impact product lines.
• Lead in special projects and other duties as needed.
• Occasional travel for mediations and trial as necessary.

Skills

General liability claims

Bodily injury & property damage

Case law & statutes knowledge

Writing & communication

Education

Bachelor’s degree in business administration, insurance, or related field

Juris Doctorate beneficial

Job description

About Us

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.

About Us

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

Principal Duties & Responsibilities

• Handle high-exposure, complex bodily injury and property damage claims across the United States (excluding New York).
• Responsible for all aspects of claim-handling, including fact investigation, coverage analysis, injury/damages evaluation, and litigation management.
• Evaluate claims and set case resolution strategies, including independent handling of mediations and trials in complex claims.
• Develop and implement claim resolution strategies and identify claims where trial is appropriate.
• Select, retain, and direct appropriate defense counsel on litigated cases.
• Collaboratively communicate with Underwriting on industry trends or case law/statutory developments that may impact their respective product lines.
• Lead in special projects and other duties as needed.
• Occasional travel for mediations and trial as necessary.

Education & Experience

• Typically requires a bachelor’s degree in business administration, insurance, or a related field; and
• 8+ years of relevant legal or insurance related experience with general liability claims
• A Juris Doctorate with relevant insurance coverage or defense litigation experience would be beneficial.

Knowledge, Skills, & Competencies

• Meaningful experience handling general liability claims involving bodily injury and property damage with significant exposure under both primary and excess policies, in various jurisdictions across the United States. A strong focus on U.S. south and southeastern states, as well as California, would be beneficial.
• Ideal candidate will have superior working knowledge of case law, statutes, and procedures impacting the handling and value of general liability claims and would benefit from having experience with handling claims for different types of insurance risks and policies (e.g. construction, premises liability, security, marine, etc.).
• Proactive investigation, risk transfer identification and pursuit, strategic claim handling, hands‑on attorney management, and sophisticated claims resolution skills are essential.
• Superior writing and communication skills to work effectively with insureds, claimants, underwriters, other team members, and upper management.

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

Base Pay Range

$136,618.00 - $199,120.00

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

Financial Incentives

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) — automatic 3% company contribution
• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)

Work & Life

• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program

Health & Wellness

• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits

Personal & Professional Growth

RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:

• Training & certification opportunities
• Tuition reimbursement
• Education bonuses

Diversity & Inclusion

Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.

RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.