Claim Manager - Analytics

Arbella 56 Group; Quincy, Northern (MA, KY); Hybrid; USD 145,000 - 165,000; Full time

Benefits offered by this job

On-site gym

Tuition assistance programs

On-site nurse

Volunteer opportunities

Job summary

Arbella is hiring a Claim Manager - Analytics to lead the Claim Analytics and Workforce Management functions in a data-driven, customer-focused environment. You will oversee dashboards, performance reporting, and cross-functional insights across claims and operations.

The role requires strong leadership, proven analytics experience in insurance, and the ability to partner with Finance, Actuarial, and IT to drive improvements in service levels and efficiency.

Qualifications

• Masters degree preferred with strong analytics background.
• Experience leading analytics and workforce management in insurance claims or finance.
• Proven ability to develop reports and dashboards for business users.

Responsibilities

• Manage day-to-day operations of Claim Analytics and Workforce Management teams.
• Partner with business owners to develop analyses of operational trends.
• Deliver monthly and quarterly reports to Finance and other stakeholders.
• Coach and develop staff while ensuring data integrity and timely reporting.
• Collaborate with IT and other departments on data governance and system changes.

Skills

Leadership

Analytics

Project management

Communication

Negotiation

Education

Masters degree – preferred

Bachelor's degree + 5-8 years experience in insurance Claim/Finance

Associates degree equivalent + 10 years experience

Tools

Tableau / Lumira

Microsoft Office

Business Objects

SAS / SQL

Job description

## Claim Manager - AnalyticsApplylocations: 1100 Crown Colony Drive, Quincy, MA 02169time type: Full timeposted on: Posted 6 Days Agojob requisition id: R01735Why Arbella? At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009! The Manager of Analytics for Claim leads the Claim Analytics, Operations Analytics, and Call Center Work Force Management functions. The manager will be responsible for defining, developing and communicating data, analysis, and insights related to business and performance trends for the Claim and Operation departments. S/he will also support multiple contact centers with optimizing and enhancing resource utilization, business practices and customer contact capabilities. The team will be expected to complete high-level and complex data/performance analysis along with producing a regular suite of monthly and quarterly reports. The Work Force Management group will analyze real-time and historical data, provides insights and recommendations to improve business trends, processes, service levels and key performance metrics in a customer focused multi-channel contact center environment. S/he will be expected to collaborate with IT and the Claim IT Liaison to understand how system changes will impact data feeds and warehousing needs. Must ensure the highest quality, accuracy, and maintain data integrity of all report extracts, query activity, and analysis being provided to the business. This individual should understand the numbers behind the business so that they can be a thought partner.**Key Responsibilities:*** Manages day to day operations of the Claim Analytics team, and Work Force Management and Operations Analytics team, which includes managing the capacity and resource planning within the teams, ensuring proper prioritization and optimization of the team’s bandwidth.* Must work to understand the business and partner with business owners to develop the necessary analysis to understand operational trends. Analysis may need to be ad hoc based on emerging issues.* Shares observations from analysis and helps to investigate drivers to help the business understand what action needs to be taken* Delivers monthly and quarterly reports, timely, to business users including Finance and other external business partners.* Assign projects to the team after reviewing business requests and needs that emerge from business trends; assesses current data structure, sources and resources and allocate accordingly, making recommendations for resources and access, as appropriate.* Ensures that proper controls are in place to generate a product that is complete, reviewed for accuracy and easy to use for end-user. Ensure that reporting is timely, well organized and in appropriate presentation format.* Cultivates a strong communication network to ensure insights are easy to understand and actionable - adapting methodologies to meet end user needs.* Select, train and develop an effective and efficient team of analysts that will also learn the business by learning the numbers.* Spend time coaching, mentoring, training, and developing their staff, addressing other responsibilities that need to be done at this level, and an appropriate work-life balance has been achieved.* Ensure that all analysis and reporting is well documented, and that process and source documentation is created and updated to preserve data integrity and traceability.* Support Data Governance objectives, act as Steward for Claim Organization.* Act as Claim and Operations Analytics representative in IT/Underwriting/Organizational changes that impact data.* Participate in other projects and activities as requested.**Success Metrics:*** Achieve performance goals set in support of business plan while successfully demonstrating Manager competencies* Delivers accurate, timely and reliable reporting and analysis, to both internal and external customers* Create an excellent work environment that delivers high levels of employee engagement and fosters a creative and innovative culture to drive continuous improvements* Build strong effective partnerships with Corporate Finance, Actuarial and Underwriting* Acts with a sense of urgency commiserate with the concern, issue or task, in light of company, department and customer impact.**Computer Software Programs Required:*** Microsoft Office – Advanced* Tableau/Lumira or other visualization software* Business Objects - Advanced* Other: Claim Vendor system knowledge* SAS/SQL - Intermediate* Other: Internet/Intranet knowledge* Claim System Applications - Intermediate**Key Requirements:*** Masters Degree – preferred.* Capable of analyzing and interpreting complex claim data and trends to enable the conversion of data to information to reveal claim performance trends, and information to actionable opportunities to drive continuous improvement in operations.* Ability to assess project risks and exposures; identify options and alternatives, make decisions, and implement improvements.* General knowledge of industry, practices, standards, and concepts within related operations and field of work.* Associates Degree equivalent plus 10 years experience in insurance Claim or Finance* Bachelors Degree plus 5-8 years experience in insurance Claim or Finance* 2-4 or more years of leadership experience is desired.* Proven analytical, problem solving, and decision making abilities particularly in the area of information displays and reports.* Proven project management skills; ability to plan, execute and control a project, establishing realistic estimates and reporting metrics, effectively allocate limited resources.* Strong negotiation, conflict resolution, and influencing skills.Our current reasonable and good faith estimate of the annual salary wage range for this position is approximately $145,000 to $165,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.Please note: The advertised pay range is not a guarantee or promise of a specific wage.#LI-MG1