Claim Customer Service Representative - Part Time

Donegal Insurance Group; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a part-time Claim Customer Service Representative. In this role, you will handle inbound calls about new claims, assist callers with existing claims, and support the Claims Department. This position offers approximately 25 hours per week, with flexible scheduling across various time zones. You'll be part of a dedicated team committed to providing exceptional service and ensuring a smooth claims process for policyholders. If you have a passion for customer service and attention to detail, this opportunity is perfect for you!

Benefits

Medical, Dental, and Vision Coverage

401(k) with matching

Paid Time Off

Career Development Opportunities

Employee Stock Purchase Plan

Employee Assistance Program

Qualifications

• Previous customer service experience is essential.
• Excellent attention to detail is required.

Responsibilities

• Accurate entry of new claims into the system.
• Provide exceptional service to policyholders and claimants.

Skills

Customer Service

Attention to Detail

Telephone Skills

Education

High School Diploma or GED

Job description

Job Summary

Donegal Insurance Group has an opening for a part-timeClaim Customer Service Representative (CCSR) in our Claims Service Center. As a member of our Claim Service Center, the CCSRwill be responsible for handling inbound calls on new claims, entering claims into the Claim system, assisting callers on existing claims and supporting the Claims Department staff in multiple ways.
The hours for this position are the following:

• 2:00 PM - 7:00 PM Eastern Time
• 1:00 PM - 6:00 PM Central Time
• 12:00 PM - 5:00 PM Mountain Time

Position is part time, approximately 25 hours per week.

Responsibilities and Duties

• Timely, accurate entry of new claims into our system, including modification of claims data received through direct sources.
• Thoroughly document incoming calls to provide necessary claim details for Office Claim Representatives
• Provide exceptional service to our policyholders and claimants.
• Provide support to the Claims Department, including processing of certain low touch claims and assisting during periods of peak volume.

Qualifications and Skills

• High school diploma or GED equivalent
• Previous customer service or related work experience
• Excellent telephone and customer skills
• Attention to detail and an ability to adapt to ebbs and flows of incoming work

Starting Pay:The pay range for this position is $18.00 to $20.00 per hour. The specific offer will vary based on an applicant's education, qualifications, professional experience, skills, abilities, and any applicable designations/certifications. The posted pay range reflects our ability to hire at different position titles and levels depending on background and experience. The pay range may also be adjusted based on an applicant's geographic location.

The base pay is just one component of Donegal's total compensation package for employees. This role may also be eligible to participate in a discretionary annual incentive program. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Application deadline to apply is May 16, 2025. For full consideration, applications must be received by the deadline; however, the posting will be kept open until the position is filled.

To apply, please submit your resume and online application

Competitive Benefits Package

Donegal Insurance Group offers a comprehensive benefits package for all full-time, permanent positions including:

• Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.
• 401(k) with the first 3% matched at 100%: the next 6% is matched at 50%
• Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement days
• Career Development: Including college partnership discounts and industry designation(s) reimbursements

Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP). Learn more about our full benefit offerings by visiting our Benefits page.

Who We Are

Donegal Insurance Group provides commercial and personal insurance products through a network of independent agents in 21 states and across several regions of the U.S. In Texas, Colorado, Utah, New Mexico and Arizona, business is conducted under the Mountain States Insurance Group name; and in Michigan, business is conducted under the Michigan Insurance name.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself:

By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being There when it matters most..

Work Arrangement

With each department and position being different, the work arrangement for a specific position will be reviewed with candidates during a initial phone screening. For a position not requiring an onsite expectation at one of our offices, the ideal candidate must live within our Donegal footprint. Current approved states are: AL, AZ, CT, DE, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, OH, PA, SC, SD, TN, TX, UT, VA, WI, and, WV. (Please note, this list is subject to change without notice.)

E-Verify

Donegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the "Notice of E-Verify Participation" and the "Right to Work Poster" on the links below:

• Notice of E-Verify Participation Poster (English and Spanish)
• Right to Work Poster (English and Spanish)